Senior AR Administrator

Great opportunity for an experienced AR Administrator to join a very successful and well-established multi-national company in an exciting industry. You will have the opportunity to take ownership of complex accounts, credit and collections while playing a key role in resolving issues and improving processes. You will have the opportunity to use your analytical and problem-solving skills, work closely with stakeholders across the business, and mentor others on the team.

Who- the Company:

Our client has a 100-year history and offer a fast-paced, dynamic, and rewarding culture. Their corporate values promote teamwork, trust, and integrity.

What- the Role:

• Own assigned accounts receivable activities, including credit review, collections, cash application, reconciliations and resolution of outstanding items.
• Work with Branch Managers and internal stakeholders to assess customer creditworthiness, recommend and maintain appropriate credit limits, monitor changing risk and develop practical collection strategies for overdue or higher-risk accounts.
• Investigate and resolve complex billing issues including short payments, deductions, credits, refunds, adjustments, misapplied payments and other account irregularities.
• Identify root causes of overdue payments, recurring disputes, data-flow errors and system-related billing or cash application issues; coordinate practical solutions with customers, branches, Finance and other departments.
• Maintain accurate customer records, ledgers, reconciliations and supporting documentation in accordance with internal controls and approval requirements.
• Manage complex, sensitive or high-volume accounts with clear communication, sound judgement and consistent follow-through.
• Provide guidance on accounts receivable and credit policies and support the Accounts Receivable Manager with procedures, controls and reporting.
• Mentor Accounts Receivable Administrators through coaching, knowledge sharing, cross-training and support with complex transactions, without formal supervisory authority.
• Identify and support opportunities to streamline workflows, strengthen controls and improve systems or automation.
• Provide excellent internal and external customer service.
• Perform other duties as assigned.

Who- the Candidate:

• Relevant post-secondary education in accounting, finance or business. CCP or CPA coursework is an asset.
• Four or more years of progressive accounts receivable, credit, collections or related accounting experience, including complex customer accounts.
• Broad knowledge of the accounts receivable cycle, credit and collection practices, account reconciliations and internal controls.
• Strong ownership, judgement and follow-through, with the ability to deliver accurate and consistent results with limited supervision.
• Strong analytical and problem-solving skills, including root-cause analysis and resolution of complex account or system issues.
• Advanced Microsoft Excel skills. Experience with NetSuite, DTMS or similar systems is an asset.
• Clear written and verbal communication, with strong negotiation, conflict-resolution and customer-service skills.
• Ability to mentor colleagues, manage competing priorities and work effectively both independently and as part of a team.
• High standards of accuracy, organization, confidentiality, ethics and professional conduct.

How Much:

$70,000-$80,000 commensurate with experience, discretionary bonus, 3 weeks of vacation, medical + dental coverage, transit pass, RSP match.

Where:

Based in the company’s Vancouver head office. Hybrid working schedule of Mon-Tues-Wed in-office and Thurs-Fri remote.

When & How to Apply:

This AR search is moving very quickly, and interviews start soon! SWIM is presenting candidates directly to the hiring team for review. If you already have a Recruiter at SWIM, please reach out very soon. If you do not yet have a contact at Swim Recruiting, please hit 'APPLY NOW' to send us your resume. Thank you!