dispatch helper -administrative assistant.

We are seeking a reliable, detail-oriented Dispatch Helper & Administrative Assistant to join our team on a 1-year contract starting in September, with strong potential for permanent retention for the right candidate.

This role provides critical support to both our dispatch operations and accounting/administrative departments during a team member's maternity leave. You will serve as the bridge between dispatch tracking, customer updates, carrier documentation, and basic QuickBooks entries.

Advantages
Work-Life Balance: Flexible daily schedule with the ability to leave early at 4:30 PM once daily tasks are finalized.

Competitive Pay: $55K – $60K annually, aligned with your experience.

Long-Term Opportunity: Starts as a 1-year maternity coverage contract, with the potential to convert into a permanent role for top performers.

Team Support: Comprehensive onboarding and a supportive office environment.

Responsibilities
Dispatch Support & Customer Relations

Conduct proactive track-and-trace calls with carriers to obtain Proof of Delivery (POD) documents.

Provide clear, timely delivery updates and status reports to clients.

Validate shipment documents for accuracy before processing.

Administrative & Carrier Invoicing

Retrieve PODs and carrier invoices, cross-referencing rates to match what is listed in the dispatch software.

Combine PODs and invoices, filing them accurately into our Snapshot document software.

Assist with basic QuickBooks data entry, invoicing, and clerical accounting support.

Address and resolve minor rate discrepancies between dispatch records and carrier billing.

Qualifications
Experience: 1–3 years of experience in administrative, customer service, or dispatch support roles (logistics or transportation experience preferred).

Software Skills: Hands-on experience or quick adaptability with QuickBooks, document management software (Snapshot experience a plus), and MS Excel/Office.

Detail-Oriented: Exceptional accuracy when auditing numbers, matching invoices, and processing files.

Communication: Professional telephone etiquette for clear follow-ups with drivers, carriers, and clients.

Attendance: Must be able to work 100% on-site at our office.

Summary
If you are looking to escape high-pressure, micromanaged brokerage environments and want to join a tight-knit, easygoing team where your contribution is directly supported, submit your resume today.

Email: View email address on randstad.com

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process. show more