Customer Quality Project Manager

Lead customer quality initiatives at Johnson Controls, applying project management and problem-solving expertise. This onsite opportunity connects customers with cross-functional teams.The Customer Quality Project Manager leads customer-focused quality work throughout the project lifecycle. You will manage customer concerns, product issues, manufacturing issues, and field performance concerns. The position combines customer relationship management, quality engineering, project coordination, and data analysis to support customer satisfaction and quality improvement.Key Responsibilities:
Lead customer quality projects from initiation through closureManage escalations through containment, investigation, and corrective actionsCoordinate activities across Engineering, Manufacturing, Supply Chain, Service, and SalesAnalyze complaints, warranty claims, nonconformances, and field performance dataPresent quality findings and recommendations to customers and leadershipRequirements:
Minimum three years working with QA systems and standardsThree or more years of client engagement experienceExperience conducting CAPA and Root Cause AnalysisProficiency with Microsoft Office, particularly ExcelAbility to communicate clearly with cross-functional teamsApply customer quality leadership, project management, CAPA, and analytical skills to resolve issues at Johnson Controls.
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