Quality Engineering Project Manager

Use quality engineering and CAPA expertise to improve customer outcomes at Johnson Controls, working onsite across complex product and field performance issues. Analyze problems and guide corrective action.This Customer Quality Project Manager leads customer-focused initiatives from project initiation through closure. The position coordinates Engineering, Manufacturing, Supply Chain, Service, and Sales while monitoring timelines, risks, deliverables, and quality objectives. It also analyzes complaints, warranty performance, defect rates, cost of poor quality, and customer satisfaction metrics.Key Responsibilities:
Facilitate 8D, RCA, 5 Why, Fishbone, FMEA, and Lean Six SigmaDevelop timelines, risk assessments, action plans, and status reportsIdentify systemic quality risks and process improvement opportunitiesDevelop customer quality dashboards and key performance indicatorsCoordinate containment across customers, factories, suppliers, and service teamsRequirements:
Minimum three years of direct QA systems experienceThree or more years of client engagement experienceProven CAPA and Root Cause Analysis experienceStrong analytical, communication, and problem resolution skillsTraining or experience in ISO 9001 preferredBring project leadership, structured problem solving, dashboard reporting, and CAPA expertise to Johnson Controls quality programs.
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