Client Service Associate

Permanent Full-Time Client Service Associate
In-Scope Level 05
Client Services Branch, Regina
Vacancy #41/F26

The Saskatchewan Liquor and Gaming Authority (SLGA) is seeking a self-motivated and detail-oriented individual to provide support as a Client Service Associate within the Client Services Branch .

This position is required to work on-site, reporting to the Manager, Regulatory Customer Services.

Summary
The Client Services Associate, as a member of the Client Services Team, manages all customer and general public inquiries received through a Hosted Contact Centre (HCC) system and redirects as necessary. They provide information, support and guidance to customers who apply for special occasion permits, including evaluating eligibility and approving low to moderate risk special occasion liquor permit events as well as providing online support to all Regulatory Services Division customers.
 
Core Competencies (Job Family – Business Support)

• Accountability (Level A) – Takes responsibility for one’s own actions, behaviors and commitments.
• Communication (Level A) – Clearly presents and receives information.
• Customer Service Excellence (Level B) – Anticipates problems and resolves issues.
• Adaptability (Level B) – Adapts behaviors and approaches to address specific situations.
• Teamwork (Level A) – Participates in team or group activities.

Primary Responsibilities

• Evaluates eligibility of applicants (including permitting and compliance history), event, and location for Special Occasion Permits (SOPs) considered low to moderate risk.
• Provides support to online users of SLGA’s regulatory services, including support for SOP applicants needing immediate attention.
• Provides support and guidance to applicants, permittees, and retail store staff regarding SOP options, application process and operating requirements.
• Reviews and approves proposed changes to existing low to moderate risk SOPs with a focus on ensuring public safety and social responsibility.
• Directs incoming calls received through a Hosted Contact Centre (HCC) system.
• Handles all administrative tasks associated with job duties.
• Other work may be assigned within the Client Services Branch.

Required Technical Knowledge, Skills and Qualifications

• Demonstrated ability to interpret regulations, terms and conditions, and associated policy.
• Ability to exercise discretion and sound judgement to identify, clarify and analyze relevant issues, consider various options and determine an appropriate course of action.
• Ability to provide superior customer service in a regulatory environment.
• Ability to communicate clearly and concisely, both verbally and in writing with an emphasis on attention to detail.
• Ability to utilize word processing, databases, spreadsheet, communications and other software with speed and accuracy.
• Ability to establish/maintain office procedures and operate a variety of office equipment.

Working Conditions
Core office hours are (8:00 a.m. to 4:45 p.m.) Monday to Friday with a scheduled day off every second week excluding statutory holidays. This role is primarily desk-based, with most of the work day dedicated to computer use, including keyboarding and system navigation. This position will be working on-site.

In the course of their duties, a Client Services Associate may need to interact with customers who are experiencing frustration or dissatisfaction. It is essential that they demonstrate a commitment to safety by ensuring the well-being of themselves and others within the workplace.

What We Offer
We offer a range of benefits to support the well-being and professional growth of our employees, including:

• Competitive Wages: $26.82 – $34.13 per hour.
• Professional Development: Access to training and development programs.
• Health and Safety: Comprehensive safety training.
• Positive Work Environment: A supportive and inclusive workplace culture.
• Comprehensive Benefits Package: Access to Employee and Family Assistance Plan (EFAP) resources and support for personal and professional challenges; matched pension; disability insurance; health and dental.

Both your cover letter and resume will be used in the screening process. You must clearly indicate how you have acquired the relevant technical knowledge outlined above. Candidates who have been screened into the competition will be required to participate in an assessment and interview.

The successful candidate will be subject to the SLGA Criminal Record Check and Code of Conduct policies.

Application deadline: 11:59 pm, January 28, 2026
Vacancy number: 41F26
Expected Screening Start: January 29, 2026
Potential Start Date: February 16, 2026

 

SLGA is committed to achieving a representative workforce. We invite all qualified individuals to apply. Women, Indigenous people, persons with disabilities and visible minorities are encouraged to self-identify.