Operations Supervisor YWG

Main Accountabilities

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  Responsible for the day-to-day operational performance, safety, security, and customer satisfaction of the product through effective support and management of delivery areas.



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  Consistently deliver the highest possible level of customer service at all times.



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  Ensure the airline's product is delivered consistently in accordance with demanding service-level standards and on-time performance targets for our customer airlines.



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  Be proactive in all areas by forward planning and taking responsibility for the job in hand.



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  Actively provide support, guidance, and encouragement to work colleagues.



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  Fully comply with the Health & Safety Act when carrying out duties, ensuring that safety is never compromised.



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  Promote a professional image at all times by applying the Company Uniform Standards.



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  Follow all processes involved in Triple A Regulations.



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  Understand and operate all equipment effectively and correctly, in line with the relevant training provided.



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  Ensure full compliance with and implementation of the following at all times:

  
  
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    Airline Handling Manuals

  
  
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    Airport Disruption Management Policy

  
  
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    Customer Service Promise

  
  
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    Communications Promise

  
  


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  Ensure tasks are performed in accordance with Company and airline-specific procedures and policies.



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  Attend all mandatory training required by the Company and airlines, as applicable to the job role.



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  Process questions, queries, and grievances in a professional and confident manner.



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  Ensure the safe and correct control of all resources involved in the fuelling operation.



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  Comply with all applicable regulations and requirements of local Airport Authorities.



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  Actively provide support, guidance, and encouragement to work colleagues while promoting an open reporting culture.



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  Safeguard the health, safety, security, and welfare of staff, customers, and other visitors, in full compliance with the Company's Health & Safety Policy.



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  Ensure investigations are conducted into any incident, accident, non-conformity, or service delivery failure, with appropriate corrective actions established, implemented, and maintained.



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  Work closely with GSE-responsible personnel to ensure active and effective GSE management, defect reporting, and GSE checks.



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  Ensure that no abuse or misuse of Company property occurs.



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  Ensure the department consistently follows appropriate Human Resources processes and that relevant Company policies are implemented and maintained at all times.



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  Closely monitor absenteeism and implement improvement plans when necessary.



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  Perform any other reasonable duties as requested by any direct or indirect manager.

Qualifications and Experience

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  Proven leadership skills and experience, with a demonstrated ability to lead, coach, and develop team members.



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  Must be a minimum of 18 years of age and legally authorized to work in Canada.



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  Must hold a valid driver's licence and a valid DA.



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  Well-organized, with meticulous attention to detail and accuracy, and able to work independently, take initiative, and meet specific deadlines.



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  Ability to recognize and address challenges promptly and efficiently.



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  Extensive experience in fuelling operations, with a strong understanding of operational departments.



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  Familiarity with GOMs, airline procedures, airport procedures, and applicable airport legislation.



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  Fully versed in international aviation safety and security standards, with a strong commitment to promoting these standards within the organization.



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  SLA-driven, with a strong focus on meeting customer expectations and delivering excellence.



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  Strong stakeholder engagement skills, including experience working with customers, airport representatives, local CAA, and third-party service providers.



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  Ability to develop teams, support succession planning, and re-engineer business processes in response to changing business needs.



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  Ability to develop, implement, and monitor improvement plans, including appropriate follow-up processes.



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  Ability to identify productivity efficiencies and inefficiencies and adjust operational requirements based on the operational dynamics of the station.



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  Adaptable and comfortable working with a multinational workforce and collaborating effectively with local unions.



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  Ability to prepare comprehensive reports for senior management.



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  Ability to work effectively under pressure and meet tight deadlines.



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  Excellent written and verbal communication skills, with the ability to communicate effectively with employees, management, customers, and external organizations.



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  Must be flexible and adaptable to changing demands, circumstances, and weather conditions.



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  Calm, professional, and approachable manner.



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  Knowledge of local labour legislation is considered a strong asset.



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  Must be available and flexible to work variable shifts, including weekends and holidays.



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  Must be able to lift up to 70 lbs. when required.



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  Must be able to obtain and maintain all required security clearances.



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  Computer literate, with proficiency in Microsoft Word and Excel.