REMOTE IT Operations Support Coordinator

Job Type: Full Time

Hours: 9 AM- 6 PM EST

Salary: $50,000 Yearly CAD

About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

Summary

Reporting to the Director of Technical Services and the SA Hosted leadership team, the Operations Support Coordinator provides critical administrative, analytical, and operational support to the Technical Services department. This pivotal role serves as the backbone of the department, driving efficiency across a wide range of areas, including data analysis, process improvement, payroll compliance, and human resources support.

The ideal candidate is a proactive problem-solver who thrives in a fast-paced environment, possesses advanced Microsoft Excel skills, and brings experience or a strong interest in supporting HR and recruiting initiatives.

General Responsibilities

• Prepare and distribute meeting materials, including agendas, documents, and presentations, and accurately record meeting minutes.


• Partner with hiring managers to assist with full-cycle recruitment initiatives, including posting jobs, screening resumes, scheduling interviews, and communicating with candidates.


• Facilitate a seamless onboarding experience for new hires by preparing onboarding materials, setting up workstations/accounts, and coordinating training schedules.


• Create, update, and maintain secure and accurate digital employee records and departmental organizational charts.


• Maintain the highest level of confidentiality and discretion when handling sensitive personnel documents, HR files, and payroll information.


• Utilize Microsoft Excel extensively (including pivot tables and advanced data analysis tools) to generate departmental reports, track HR metrics, and provide actionable operational insights.


• Manage and ensure strict compliance with standard payroll and timekeeping processes for the department.


• Prepare and distribute comprehensive meeting materials (agendas, documents, presentations) and accurately record meeting minutes.


• Create, update, and maintain department policies, guidelines, and standard operating procedures (SOPs).


• Complete other administrative tasks as requested.

Education and experience

• A university degree or college diploma in business administration, operations management, or equivalent experience.


• One to three years of related experience in operations, administration, or a similar support role.

Required skills and qualifications

• Advanced proficiency in Microsoft Excel (pivot tables, data analysis, and reporting) and Google Workspace.


• Strong analytical skills with the ability to interpret data and provide actionable insights.


• Excellent problem-solving abilities and independent decision-making skills.


• Strong organizational skills with the ability to manage multiple tasks effectively.


• Excellent written and verbal communication abilities.


• Attention to detail and ability to apply common sense to work situations.


• Ability to multitask and adapt quickly to changing work conditions in a fast-paced environment.


• Self-motivated with excellent time management and initiative.


• Experience in customer service or administrative roles.

Preferred qualifications

• Experience in a call center or operations environment.


• Experience with HR-related initiatives, such as recruitment and onboarding, is an asset.