Pricing & Performance Analyst

Join our dynamic, fast-moving, international group and help shape the future of care.

If you are the kind of person people turn to in times of need, we want to meet you. We are looking for people who truly care who are willing to roll up their sleeves to help others and are energized by being there when it matters most. If you think fast, are open to change, and strive to be the best you can be, this is the place for you.

We are a company driven by cutting-edge technology and a culture of care. We design insurance solutions and deliver assistance services that make a real difference to people’s lives.

And just as we are always there for our customers, we are always there for you too. We will help you build a meaningful career full of purpose, pace and possibility.

The Pricing & Performance Analyst is a hands-on, quantitative individual-contributor role for Redion Canada's travel insurance portfolio. The role builds the Excel models and proposal presentations behind partner tenders, renewals, and new business opportunities, and uses SQL and Python to monitor experience, perform ad-hoc analytics, and explain what is driving portfolio performance.

The role also supports underwriting governance, technical forecasting, and partner profitability management, providing the analysis behind underwriting decisions, pricing actions, and committee recommendations.

NOTE: This role is not part of an actuarial development program and does not provide actuarial exam study time or exam support.

About our company: We are the world’s premier care partner, providing the world’s leading institutions and their customers and employees with insurance, assistance and prevention services that free them to make the most of every moment.

Our roots in assistance, and long history in insurance, have shaped a culture of care and innovation that sets us apart. Unlike major insurers, we are a fast-paced, agile and growing organization. We empower our people at all levels to act with confidence and authenticity. We believe it helps them take initiative, make quicker decisions, and build real, enduring relationships and effective solutions. We keep our structure streamlined and deploy industry-leading technology so our people can act faster, and with greater agility, to help our customers.

Care is at the heart of who we are and extends far beyond just our customers. We are one, international team — shaped and enhanced by the many cultures and perspectives we represent. We are committed to ensuring everyone that works with us feels valued and equipped to flourish. And we also care for our planet: taking pride in our industry-leading initiatives towards building a sustainable business.

The position is based in Toronto, and the working environment is a mix of in-office and remote work, though always in close collaboration with colleagues and stakeholders.

Responsibilities Include:

Proposals, Pricing & Partner Profitability

• Build and maintain Excel-based pricing, profitability, and financial models supporting tenders, renewals, and new business opportunities.

• Prepare proposal and presentation materials that translate quantitative analysis into a clear commercial story for domestic and international tenders, renewals, and new business opportunities.

• Perform loss experience, pricing, and partner profitability analyses to support proposals and commercial recommendations.

• Provide analysis to Commercial and Product teams during partner negotiations and performance discussions.

• Monitor pricing effectiveness and identify opportunities for portfolio improvement.

• Validate analytical assumptions with Underwriting, Pricing, and Finance stakeholders.

Experience Monitoring & Analytics

• Monitor portfolio performance through profitability, loss ratio, frequency, severity, claims trend, exposure, and renewal analyses.

• Use SQL, Python, and Excel to analyze claims and exposure data and investigate the drivers of profitability changes.

• Produce regular portfolio reviews covering products, partners, distribution channels, markets, and customer segments.

• Identify emerging trends, deterioration indicators, and material deviations from expected performance, and recommend corrective actions where appropriate.

• Build and automate recurring experience monitoring, portfolio scorecards, key performance indicators, and profitability reporting using Power BI or similar tools.

• Work with Product, Claims, Finance, Commercial, and Operations teams to improve portfolio insights and data quality.

• Maintain clear and auditable documentation supporting portfolio analyses, governance decisions, and underwriting recommendations.

Underwriting Governance

• Administer the Red List (our watch list for underperforming products and partners) and its associated governance requirements.

• Identify products, partners, customer segments, and portfolios requiring enhanced monitoring or remediation.

• Develop recommendations, including pricing changes, underwriting actions, product modifications, benefit adjustments, or enhanced governance oversight.

• Prepare materials and recommendations for Local and Global Underwriting Committees.

• Track remediation actions and assess their effectiveness.

Technical Forecasting & Business Planning

• Prepare and maintain technical forecasts for budgeting, planning, and business performance reviews.

• Develop forecast assumptions based on portfolio performance, underwriting actions, pricing changes, and emerging experience trends.

• Monitor actual performance against forecast and explain material variances.

• Estimate the expected impact of pricing actions, underwriting decisions, product changes, and portfolio initiatives.

• Provide portfolio insights that inform strategic decision-making and profitability management.

Education, Knowledge, Skills, and Abilities:

· Bachelor's degree in Statistics, Mathematics, Data Analytics, Economics, Finance, or a related quantitative discipline.

· Advanced Excel modelling skills, including the ability to build and maintain complex pricing, profitability, or financial models.

· Hands-on experience using SQL or Python for data analysis is required. Power BI experience is an asset.

· Strong PowerPoint and presentation-development skills, with the ability to translate quantitative analysis into clear, persuasive materials for commercial, underwriting, and management audiences.

· 2+ years of experience in insurance, financial services, commercial analytics, pricing, portfolio management, or another quantitative business role.

· Understanding of insurance profitability metrics, such as loss ratios, claims trends, and underwriting performance indicators, is an asset.

· Experience supporting forecasting, portfolio reviews, or underwriting governance activities is an asset.

· Experience in Travel Insurance, Accident & Sickness, or specialty insurance products is preferred.

· French is an asset.

Language Requirement: Fluency in French is not required but considered an asset.

Hours of Work: Monday to Friday

Work Location: Toronto

Total Compensation: $90k – 95k (Bonus 10%)

Vacancy: 1 full time position (new role)

Redion supports all accommodation requests from applicants with disabilities; please contact Human Resources at Show email if any accommodation is required. We welcome candidates from all backgrounds and are dedicated to creating an inclusive environment where everyone can thrive.

Artificial Intelligence (AI) Usage Disclosure: Please note that our recruitment process may involve the use of artificial intelligence (AI) or automated tools to assist in screening, assessing, and selecting applicants. These technologies are used to enhance efficiency, ensure consistency, and support fair decision-making. All AI-assisted evaluations are conducted in accordance with applicable privacy and employment regulations.

We thank all applications for their interest, but only candidates selected for an interview will be contacted.