Customer Reactivation Operations Supervisor
Jobgether
Drive customer reactivation and revenue recovery from Canada through outbound calling, campaign execution, and disciplined retention operations.As Customer Retention Supervisor, you will manage specialists responsible for reconnecting with inactive customers and encouraging repeat transactions. This fintech and cryptocurrency role combines daily outreach planning, agent scheduling, campaign assignments, and operational improvement. You will analyse customer behaviour, oversee performance data, and coordinate issue resolution with cross-functional teams. Your leadership will support stronger conversion and customer engagement.Key Responsibilities:
Organise outreach activities, schedules, and campaign assignmentsExecute reactivation and abandoned transaction follow-up campaignsAnalyse customer behaviour and transaction activityEvaluate calls, review performance, and coach agentsMaintain CRM records, dashboards, scorecards, and reportsRequirements:
Three or more years in retention, sales, or contact centresAbility to interpret trends and create improvement plansExperience developing calling scripts and operating proceduresStrong organisation, attention to detail, and prioritisationAbility to balance customer calls with operational supervisionBring reactivation strategy, customer analysis, and organised campaign management to a supervisory retention role serving fintech customers.
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Organise outreach activities, schedules, and campaign assignmentsExecute reactivation and abandoned transaction follow-up campaignsAnalyse customer behaviour and transaction activityEvaluate calls, review performance, and coach agentsMaintain CRM records, dashboards, scorecards, and reportsRequirements:
Three or more years in retention, sales, or contact centresAbility to interpret trends and create improvement plansExperience developing calling scripts and operating proceduresStrong organisation, attention to detail, and prioritisationAbility to balance customer calls with operational supervisionBring reactivation strategy, customer analysis, and organised campaign management to a supervisory retention role serving fintech customers.
#J-18808-Ljbffr
Vacancy posted 2 hours ago
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