Mall Store Manager Endy - Richmond Centre Mall (Mandarin/English) - Full-Time Permanent

Dreaming of a career change? Join Endy's inaugural retail experience opening in Richmond Centre Mall. This collaboration between Endy and Sleep Country Canada capitalizes on the in-store techniques and expertise that SCC have fine-tuned and perfected over the last 32 years combined with Endy's product assortment, innovative brand and customer following.


Customers will be able to receive a memorable shopping experience and amazing customer service in our new Retail Store that Canadians have come to know and love Endy for. We're looking for a Store Manager to be at the heart of the customer experience, receiving sales guidance and support from Endy and Sleep Country while bringing this digital brand to life in a retail store.


Company Description


Endy is a Canadian e-commerce company that sells sleep products online. Founded in 2015, Endy primarily operates as an online storefront, with their main headquarters in Toronto and is one of Canada's largest direct online-only mattress stores. The brand's mission -- to help all Canadians get a better night's sleep -- extends beyond its customers. Endy has donated thousands of mattresses since launch to families and individuals in need across the country. In 2018, Endy was acquired by Sleep Country Canada and with thousands of 5-star customer reviews, Endy has continued to build a brand based on customer obsession and product innovation.


In this current open role, you will:

• Drive the growth and strategic initiatives as well as maximizing the sales efficiency and revenue potential of Sales Associates
• Motivate and provide clear direction, priorities and communication to the team so that goals and objectives are achieved
• Be responsible for the P&L performance, monitoring and assessing inventory levels
• Enhance the customer experience through building relationships and connecting them to our brand and brand values
• Addressing any escalated customer inquiries
• Manage, coach, train and develop the sales team and foster an environment of inspiration and empowerment
• Maintain staffing schedules and being responsive to any changes in business or traffic trends
• Ensure store standards are met (ie., health and safety, product presentation, replenishment, store housekeeping)
• Provide best-in-class customer experience, helping customers with their inquiries

The Qualifications and Experience we like to see:

• At least 2+ years' sales experience, a record of strong store sales and demonstrated performance
• Excel in a team selling environment
• Ambitious, charismatic and passionate about people and sales
• A strong business acumen with the ability to achieve sales and deliver a great customer service experience
• Demonstrated leadership skills in motivating and developing a sales team
• Excellent interpersonal, communication, problem-solving time management and organizational skills
• Ability to develop strong relationships and trust with both internally and externally
• Tech savvy; it is an asset if knowledgeable in Mac and Google Suite systems, Zendesk or other help desk system, familiarity with Shopify or online store management systems
• Available to work days, evenings and weekends
• Fluency in Mandarin is required for this role in order to effectively serve Mandarin-speaking customers at this location

Why members of our Sales team love working here:

• Based on our national average sales commission & bonus earnings, you have the potential to earn $85,000 per year . (These figures represent historical averages but does not represent a guaranteed minimum income). There are no limits to your earning potential!
• This is a current open full-time industry leading position that offers a base salary plus competitive commission as well as monetary bonuses for meeting monthly targets. There are no limits to your earning potential
• Diverse and inclusive work environment
• We will invest in you and provide extensive sales training on our products and services
• Access to training and development platforms
• Full medical, dental benefits and a Deferred Profit Sharing Program
• Annual Wellness Credit of up to $250.00 for any products/services that improve your health and well-being, i.e., health assessments, nutrition counselling, hiking shoes, a yoga outfit or fitness equipment
• Associate Discount Program where you will be able to enjoy some of the world's best sleep products
• Maternity/Parental leave top up benefits
• Tuition Reimbursement Program that covers professional AND personal development
• Long service awards, celebrations and other social events
• Associate Referral Program
• Paid day off to volunteer at your local charity of choice
• Recognized as one of Canada's Most Admired Corporate Cultures in 2023 by Waterstone Human Capital

Additional Information:


Our recruitment process incorporates various screening technologies, which may include AI, to screen for employability or suitability. Human recruiters review all applications.


Inclusion & Belonging


We are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability. Upon request, accommodations are available during all stages of the recruitment process.

At Sleep Country Canada/Dormez-vous? (SCC/DV), we are inspired every day through our purpose to transform lives by awakening Canadians to the power of sleep and our vision to champion sleep as the key to healthier and happier lives, helping everyone achieve better tomorrows through better tonight's.

Guided by our values - We CARE About People; We WIN Together; We DREAM Big and We DELIVER with Excellence - we are building on our 30-year foundation of taking care of each other and our customers' sleep needs, with passion and commitment to be the best that we can be. We invest in our sleep ecosystem, innovative products, world-class customer experience, our communities and diverse best-in-class team to be Canada's leading sleep partner.

We're looking for someone to join our exceptional team as we continue to advance the future of sleep wellness.