Software Dev QA Specialist

Responsibilities

• Execute manual and automated test cases covering agent stability, telemetry accuracy, detection efficacy, and multi-platform functionality.
• Design, develop, and maintain software systems, test automation frameworks, and test automation infrastructure.
• Manage a virtualized QA laboratory across Windows, Linux, and macOS.
• Troubleshoot cloud management backends, endpoint communication pipelines, connectivity issues, and data payload delivery.
• Create and monitor service performance metrics, including CPU, memory, and disk utilization.
• Investigate complex bugs such as driver conflicts, agent crashes, and telemetry gaps with R&D, development, release QA, operations, and technical support teams.
• Participate in escalated customer calls and field telemetry analysis when needed.

Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, Cybersecurity, or a related field.
• At least four years of professional experience in technical QA or software engineering, ideally in security, enterprise software, or low-level systems.
• Strong understanding of client-server architecture, secure web communications, networking fundamentals, operating-system internals, virtualization, and endpoint security concepts.
• More than three years of hands-on experience with Windows and Linux operating systems and system internals.
• Familiarity with EDR, XDR, next-generation antivirus, host-based firewalls, malware behavior, and the MITRE ATT&CK framework.
• Strong knowledge of QA processes, bug-lifecycle management, and software development fundamentals.
• Experience troubleshooting with Process Monitor, Windows Event Viewer, Wireshark, system logs, and crash dump analyzers.
• Proficiency in Python, PowerShell, or Shell scripting for test automation and log analysis.
• Experience with Azure or AWS, CI/CD pipelines, containerization, and basic security testing or simulation is desirable.

Benefits

• 100% company-paid medical, dental, and vision coverage with Health Spending and Personal Spending Accounts, beginning on the first day of hire.
• Employee and Family Assistance Plan with counseling, legal advice, and mental health resources.
• Critical illness, disability, and life insurance coverage.
• Group Registered Retirement Savings Plan with company match.
• Competitive paid time off, flexible leave policies, and paid health days.
• Eligibility to participate in the Fortinet equity program and discretionary bonus review.
• Full-time position based in Burnaby, Canada.