Gestionnaire, Opérations de centres de données/ Data Center Manager, YUL Datacenter Operations

Key Job Responsibilities

• Prioritize and assign support tickets to data center technicians and operators
• Manage the performance of a diverse team of data center operations professionals with varying skills across multiple locations
• Develop and maintain career paths for employees and update records in internal tools
• Recruit and train data center technicians to ensure appropriate staffing levels at all times
• Ensure effective and efficient day-to-day data center operations including queue management, 24/7 shift scheduling, and hardware logistics
• Develop or apply subject matter expertise across all aspects of data center operations
• Ensure all operational KPIs and metrics are being measured, tracked, and consistently met
• Inspire and guide continuous improvement in team processes, technology innovation, and automation
• Manage large-scale events including outages and serve as the primary call leader during escalations
• Manage and improve workflows and throughput across data center operations
• Recommend, document, and oversee policies and procedures aligned with industry best practices and required SLAs
• Maintain the on-call schedule while coordinating team absences and vacation coverage
• Collaborate with cross-functional partners including engineering, capacity planning, and facilities teams to support operational goals
• Be passionate about the quality and consistency of services delivered and continuously strive to improve the customer experience

Basic Qualifications

• Plus de 2 ans d’expérience en tant que gestionnaire de l’exploitation des technologies de l’information au sein d’équipes de technologues
• Expérience et connaissance approfondies de l’administration des systèmes Linux
• Expérience en réseautage et connaissance des meilleures pratiques en matière de câblage
• Expérience approfondie des architectures informatiques, et expertise en matière de dépannage
• Connaissance approfondie des infrastructures en centres de données
• Être bilingue en français et en anglais et avoir la compétence de lire et d’écrire en anglais des instructions et des concepts techniques complexes
• More than 2 years of experience as an IT operations manager within technologist teams
• In-depth experience and knowledge of Linux systems administration
• Experience in networking and knowledge of best practices in cabling
• In-depth experience with IT architectures, and expertise in troubleshooting
• In-depth knowledge of data center infrastructures
• Bilingual in French and English, with the ability to read and write in English for complex technical instructions and concepts

Preferred Qualifications

• Ability to work in a 24/7 environment, with the capacity to participate in on-call rotations and provide support outside normal business hours as needed
• Experience with system management tools and client-server environments
• Experience in project management
• Experience in data center
• Experience in technical writing in a relevant field
• 2+ years of project management experience
• 2+ years of data center experience
• ​Bachelor's degree, or equivalent experience and education level

Amazon est un employeur garantissant l'égalité des chances et ne fait aucune discrimination sur la base du statut d'ancien combattant protégé, d'un handicap ou de tout autre statut protégé par la loi.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.