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Dual Guest Services Supervisor

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Gateway Casinos - 14 Jobs

Sault Sainte Marie, ON

Posted yesterday

Job Details

$18.66 - $26.58 / hour

Management

Benefits

Flexible Work

J ob Type: Part-Time (Permanent)

Starting Wages: $18.66 / hour (GSR) & $26.58 / hour (GSS)

The Gateway to Your Future

You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to hear from you.

In this pivotal role as the Dual Guest Services Supervisor, you will oversee a team that is the main point of contact for guests, providing a continued source of attention for guests throughout their stay. This exciting opportunity at a national company offers you the chance to grow your career with the promise of an excellent benefits package and competitive salary for full-time employees. Don't miss this chance to put yourself in the centre of the action.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Mentor and guide a team of guest services representatives, ensuring guests are treated in a warm and hospitable manner.
• Manage employee performance through training, coaching, evaluation and mentoring.
• Ensure that proper safety, hygiene, and sanitation practices are followed.
• A relationship-builder who encourages open communication and collaboration.
• Ensure that quality and standards meet expectations on a day-to-day basis.
• Handle complaints, room issues, and conflicts graciously.
• Customer service skills that exceed guest expectations.

What You Bring

• Minimum two years of experience in the guest services and/or hospitality industry.
• Ability to direct and supervise staff.
• A relationship-builder who encourages open communication and collaboration.
• Time-management savvy and expert multitasker who thrives in the service industry.
• Ability to manage issues and empower a team to excel.
• Strategic thinker who has an eye for detail and a capacity to see the big picture.
• Benefit from working flexible hours, evenings, and weekends.
• Efficient multitasker who thrives in a fast-paced environment.
• Can benefit from working flexible hours, evenings, and weekends.
• Ability to seamlessly handle complaints, room issues and conflicts.
• Excellent customer service skills, including the ability to be friendly, efficient, polite and patient.
• The ability to obtain a Category 1 Gaming License from the AGCO.
• Smart Serve Certification.

Why Work With Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 30+ locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it's like to be on a team that values your vision, skill and energy.

Apply Now!

Not the right fit this time? Follow us on our careers social media pages!

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.

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Frequently Asked Questions

This is a part-time, permanent role as the Dual Guest Services Supervisor at Gateway Casinos.

Starting wages are $18.66 per hour for the GSR role and $26.58 per hour for the GSS role.

The position is based in Sault Sainte Marie, ON, at Gateway Casinos, with duties overseeing guest services at the location.

Gateway offers a full benefits package and a retirement savings plan for full-time employees; the job posting notes these benefits, but the role itself is part-time.

A minimum of two years in guest services and/or hospitality is required, along with the ability to direct and supervise staff and handle complaints and issues.

Mentor a team of guest services representatives, manage performance, ensure safety and sanitation, handle guest issues, and maintain high service quality day-to-day.

Yes, the role requires the ability to obtain a Category 1 Gaming License from the AGCO and Smart Serve Certification.

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