Facilities Lead - Regular Full-Time

Position OverviewThe Facilities Lead supports the efficient functioning of BCNU’s Facilities, Library, and Administrative operations. Reporting to the Facilities Manager, this role is integral to ensuring that services, staff, and systems operate smoothly and effectively. The Facilities Lead works closely with the Manager to lead, supervise and support a multidisciplinary team and is accountable for strategic planning, operational oversight, and service excellence. The Lead also provides back up to the Manager when necessary.
Key ResponsibilitiesFacilities Maintenance and Security
Operations management: Assists in oversight of daily operations, including janitorial and hygiene services, landscaping, snow removal, waste disposal, roof anchor protection, irrigation and water management, HVAC systems, and electrical, fire and backflow inspections. Selects and supervises contractors, evaluates and awards service contracts, and ensures compliance with building codes and safety regulations.
Maintenance and repairs: Plans, prioritizes and oversees the maintenance and repair of building systems, common areas, BCNU properties, and satellite offices. This can include minor repairs for plumbing and cleaning vacated suites as well as managing larger projects.
Safety and security: Has accountability regarding the physical safety of the office building, including emergency preparedness and response, access control and security schedule systems, and property safety records. Assists with the design, development and facilitation of staff training on building systems, safety and security.
Support and troubleshooting: Monitors the support ticketing system, serves as an escalation point for resolving building issues in a timely manner, and liaises with staff, members and external bodies as needed.
After-hours response: Shares responsibility for after-hours emergency calls and makes operational decisions in the Manager’s absence.
Library Administration
Contributes to the development of policies and procedures related to library and records management systems, and electronic communication tools.
Supports the preparation and monitoring of the annual library budget.
Administrative Management
Leads the library, reception, mail room, print room and administrative float staff. Provides guidance, supports skill development, conducts onboarding, and fosters a positive and productive work environment.
Manages workload requests for administrative float staff and liaises with other departments within the organization as required.
Supports the Manager in assigning work, setting service standards, and evaluating, coaching and training staff.
Reports to the Manager and consults with Human Resources on issues pertaining to performance and staffing. Escalates any problems and imposes discipline, as needed. May represent management in grievances involving department staff.
Assesses departmental workloads and timelines and reallocates staff and resources to meet service standards. Reviews staff time off requests and may authorize overtime based on operational requirements.
Assists in the development of job descriptions and completion of probation reviews for staff under their supervision, and participates in hiring panels for these positions.
Contributes to strategic and operational planning for Facilities, Library and Administration, and recommends changes to organizational structure, staffing levels and service delivery.
Provides back-up leadership and decision-making authority across administrative areas.
Other Duties
Performs other related duties as assigned by the Facilities Manager.
Candidate QualificationsAn equivalent combination of education and related experience may be considered.
Education and Professional Certifications
Diploma or bachelor’s degree in operations or facilities management. Certified Facility Manager (CFM) or Facilities Management Administrator (FMA) designation is preferred.
Experience and Knowledge
3–5 years of experience in a role involving staff supervision and/or facilities or property management.
Knowledge of building maintenance, facility scheduling, and security systems.
Familiarity with document retention and records management protocols.
Experience supporting a unionized workplace is considered an asset.
Experience with database systems preferred.
Key Competencies
Functional/Technical Skills: Has the functional and technical knowledge required of their position to do the job at a high level of accomplishment, including skills in all competency areas identified as necessary for the staff within their area of responsibility
Member Focus: Building strong member relationships and delivering member-centric solutions
Values Diversity, Equity, Inclusion and Cultural Safety: Recognizing the value that different perspectives and cultures bring to an organization. Demonstrates a commitment to anti-racism, Indigenous reconciliation, accessibility, and addressing bias, discrimination, and systemic barriers.
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Continuous Learning: Actively learning through experimentation when tackling new problems, using both successes and setbacks as learning opportunities
Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Financial Stewardship: Applying an understanding of financial resources, priorities, and impacts to support responsible, transparent, and mission-driven decision-making
Plans & Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals
Builds Networks: Effectively building formal and informal relationship networks inside and outside the organization
Ensures Accountability: Holding self and others accountable to meet commitments
Note: This job description is intended to convey information essential to understanding the scope of the Facilities Lead position. It is not intended to be an exhaustive list of skills, duties, or responsibilities associated with the role.
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