Complex Security Systems Technician

About Johnson Controls

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

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Here’s what we have to offer

• Competitive pay.
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including pension, medical, dental, and vision care.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• JCI Employee discount programs (The Loop by Perk Spot).
• Company vehicle, tools, and equipment provided to complete all jobs.
• Scheduling and management support.

What you will do:

Perform installation, integrations, commissioning and service activities on access control systems, CCTV, intrusion alarm and intercom systems.

How you will do it:

• Install and inspect equipment to meet customer expectations and manufacturer specifications.
• Field coordination and communication, system programming, integrations, commissioning, AHJ testing and training on new system installations
• Evaluate and diagnose equipment that requires servicing as well as troubleshooting potential field wiring problems
• Provide specific solutions and recommendations to customers on the most efficient and cost-effective method in restoring a specific system back to normal condition
• Manage assigned Electronic Systems service calls regarding field labour hours estimated
• Customer satisfaction through coordination, response to customer requests and problems
• Prepare reports on daily activities
• May be required to work overtime
• May be required to work out of town
• Read and understand complicated blueprints, diagrams, schematics, submittals, software/system programs, and operation/product manuals
• Capable of working in cramped workspaces such as ducts, crawl spaces, above ceilings, etc.
• Required to work at heights - Ladders/AWP
• Must adhere to all JCI safety policies and procedures
• Complete mileage and monthly vehicle reports in a timely manner

What we look for:

• Experience / comfortable with Servers, and different operating systems
• Working knowledge of personal computers (Windows 10, Server 2016) and Microsoft's suite of Office software
• Working knowledge of IT network systems
• Ability to use hand and power tools and test equipment such as multi-meters, digital analyzers, battery analyzers, frequency meters, decibel meters and communication devices as required
• Able to carry and move equipment/tools weighing up to 40 pounds
• Demonstrated working knowledge of electricity and electronics
• Experience with installation and service of access control, CCTV, intrusion, and intercom systems
• Minimum high school/trade school graduate, 2-year Associate degree in a technical field involving electronics or computers preferred
• Ability to effectively work independently
• Demonstrated aptitude for troubleshooting systems and performing necessary repairs
• Demonstrated high level of customer service
• Excellent verbal and written communication skills
• Comfortable working in an environment that may involve climbing ladders and scaffoldings with equipment
• Ability to work on Aerial Work Platform
• Ability to read and understand complex building architectural, and electrical documents, as well as project plans, specifications, schedules, and equipment installation/operation/troubleshooting manual.
• Security experience with C-Cure 9000, Kantech, Genetec, Lenel/S2, Milestone, Exacq, Avigilon, DSC, Commend, AIPhone,
• CCURE 9000 or Genetec, certification preferred.
• Valid Class 5 Driver's Licence (or Canadian equivalent) with a clean driving record.

HIRING HOURLY RANGE: $30-$41.50 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at