IT Support Assistant

Job Responsibility:

Position: IT Support Assistant

Reports To: Manager, IT Operations

Contract Type: Fixed Term, Full Time (12mo Term)

The Chartered Professional Accountants of British Columbia (CPABC) is seeking a passionate and highly self-motivated individual with excellent customer service and communication skills for the IT Support Assistant role. We are proud and honoured to have been recognized as one of BC's Top Employers for a sixth consecutive year in 2025. Come join a high performing and collaborative network of like-minded professionals by applying to the position.

Job Summary

The IT Support Assistant will be the first point of contact for staff seeking technical support, helping to set up user accounts, deploy devices, and conduct onboarding and training. This role will manage device deployments using MDM tools, maintain hardware and software inventory, and handle laptop replacements. They will also provide front-line technical support, logging issues in the Helpdesk system, and assisting with equipment procurement, deployment, and tracking while collaborating with senior IT staff to ensure quality service.

This role follows a hybrid schedule, with on-site presence required three days a week (Mondays, Tuesdays, and Thursdays). The remaining two days may be worked remotely.

Additional on-site attendance may be required for All Staff Meetings, IT Meetings, Town Halls, or to provide backup and on-demand support.

Key Responsibilities:

Day to Day staff IT Support

• Serve as the first point of contact for IT-related issues and requests from staff, providing timely and effective support via in-person, phone, and Helpdesk channels.
• Record, track, and monitor support requests in the Helpdesk system, ensuring resolutions meet or exceed CPABC's service standards.
• Help users leverage available technology to improve productivity and workflows.
• Prepare, configure, and deploy devices according to CPABC standards.
• Coordinate with OEM for warranty service and repairs, including shipping/receiving devices and tracking repair timelines.

Ongoing Operations & Inventory

• Assist Technical Support Specialists and Systems Administrators with daily IT operations and implement end-user computing standards.
• Maintain hardware/software inventory for end-user systems, adhering to proper equipment recycling procedures - data wiping & responsible equipment recycling.
• Contribute to documentation of IT processes, Knowledge Base articles, workflows, and support guides.

Staff Onboarding, Offboarding & Training

• Ensure a seamless integration of staff members into the IT ecosystem by preparing and configuring the requisite hardware and software tailored to their roles.
• Facilitate the smooth transition of outgoing staff by efficiently recalling and managing the equipment they used during their tenure.
• Conduct comprehensive IT orientation sessions with staff, offering guidance on technology resources, security protocols, and IT best practices to accelerate their onboarding process.
• Train users to use specific hardware or software where applicable.
• Offer technology support tailored to department-specific business needs or new tools introduced.

Operational Support

• Assist with Audio/Visual setups for meetings, hybrid events, and presentations.
• Provide backup coverage for Corporate Admin Operations where applicable - A/V equipment, Office Status, printers, phone system.
• Support IT-led projects, including system upgrades, office moves, and technology rollouts.
• Collaborate with cross-functional teams and contribute to successful project delivery through hands-on technical support and testing.

And other duties and responsibilities as may be assigned from time to time.

Key Requirements:

Knowledge and Experience

• Minimum of 6 months of experience in an IT Support role, IT Co-Op role, or similar capacity;

Demonstrated Skills and Abilities

• A good understanding of end-user systems configuration
• A strong customer service ethic
• Good problem-solving skills.
• Refined communication skills, both verbally and written;
• Ability to work collaboratively as a member of a team and independently with minimal supervision;
• Proven ability to prioritize competing requirements and deadlines under pressure;
• Meticulous attention to detail, refined organizational and time management skills with the ability to multi-task;

“Nice-to-Haves” Knowledge, Experience, Skills, and Abilities

• Post-secondary diploma in Computer Science would be an asset
• Some related experience providing computer support would be an asset
• An MCP/MOS/MCSA for Office and Windows would be considered an asset
• A+ certification would be considered an asset

The starting annual salary for this position is between $42,250 and $50,150 per annum, based on candidates' qualifications, experience, and internal parity. Exceptions may be considered with further review.

If this job outline describes you, we encourage you to apply through our online Careers Portal. We thank all candidates who respond; however, only those selected for an interview will be contacted.

Why join our team? CPABC offers an entrepreneurial environment with a competitive compensation package. At CPABC we live our core values:

• We Are Open
• We Work Together
• We Communicate
• We Improve Every Day
• We Are Professional
• We Laugh and Celebrate

About CPABC

The Chartered Professional Accountants of British Columbia (CPABC) is the training, governing, and regulatory body for over 40,000 CPA members and 6,000 CPA students and candidates. CPABC carries out its primary mission to protect the public by enforcing the highest professional and ethical standards and contributing to the advancement of public policy. CPAs are recognized internationally for bringing superior financial expertise, strategic thinking, business insight, and leadership to organizations. CPABC is proud to have been presented with a fifth consecutive BC Top Employer award in 2024.