Import Transportation Supervisor

Please note that the salary range referenced is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment.Who We Are:
Mohawk Global is a 350+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here .We pride ourselves in being a highly employee-centric organization that truly puts our people (and clients) first! At Mohawk, these aren’t just words, they are demonstrable values that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past thirteen years…see what our amazing people have to say about us here: Mohawk Global - A Great Place to Work!POSITION SUMMARY:
The Import Transportation Supervisor is responsible for leading the day-to-day execution, performance, and development of an import transportation team. This role owns operational accountability while also driving employee growth through intentional leadership development. A critical function of this role is conducting structured 1:1 conversations, including bi-weekly or monthly development meetings, quarterly performance reviews, and behavioral coaching sessions focused on growth, accountability, and career pathing. The Supervisor must combine operational expertise with intentional leadership, creating clarity, accountability, and development opportunities that strengthen both individual performance and team success. This role plays a critical part in building future leaders, improving team performance, and strengthening Mohawk Global’s culture of accountability, trust, and continuous improvement.DUTIES & RESPONSIBILITIES:
Ensure consistent service quality and timely communication across all accountsSupport resolution of client escalations and service concerns before manager involvementPartner with team members to proactively improve client satisfaction and retentionMaintain alignment with client SOPs and service expectationsReinforce a client first mindset through operational consistency and proactive service recoveryOversee daily team workflow, capacity planning, and operational executionMaintain strong operational connectivity to ensure visibility into team challenges, bottlenecks, and service risksEnsure compliance with internal SOPs, regulatory requirements, and service standardsMonitor team productivity, service levels, and operational performanceSupport implementation of process improvements to increase efficiency and consistencyMaintain strong understanding of daily operational realities to effectively coach and support the teamAct as the primary escalation point for Team Leads and operatorsResolve operational issues at the team level before escalation to management whenever possibleDevelop employees’ critical thinking by coaching through solutions rather than simply providing answersReinforce the leadership funnel by ensuring challenges are solved at the lowest effective level possibleIdentify root causes of recurring operational challenges and implement corrective actionsSupport performance improvement conversations when operational or behavioral concerns ariseConduct regular bi-weekly or monthly 1:1 meetings focused on employee development, behavioral coaching, and career progressionLead quarterly performance reviews to provide structured feedback, evaluate progress, and align development goalsFoster open, honest, and trust-based communication with employeesDeliver difficult conversations related to performance, accountability, and behavioral expectations when necessaryCollaborate with leadership on performance improvement plans and corrective action decisions when requiredServe as the communication bridge between frontline teams and managementPromote cross functional collaboration with Customs Brokerage, Exports, Account Management, and leadership teamsEnsure billing accuracy, shipment profitability awareness, and operational cost controlReduce financial exposure through strong compliance and documentation oversightSupport KPI tracking, operational reporting, and team performance reviewsMaintain accurate operational records and system integrityReinforce process discipline to minimize costly errors and service failuresPerform other duties as assignedBENCHMARKS FOR MEASURING SUCCESS:
Maintains strong team performance across productivity, service, and compliance metricsConducts consistent and meaningful 1:1s that drive employee growth, accountability, and engagementSuccessfully develops employees through structured coaching, feedback, and career pathingAddresses behavioral and performance issues early and effectivelyReduces escalations to management by effectively resolving team level issuesImproves team accountability and ownership of operational challengesBuilds stronger team independence and future leadership readinessSKILLS & QUALIFICATIONS:
Technical Skills:
Advanced knowledge of import transportation operations, workflows, and complianceStrong proficiency in CargoWise and operational systemsUnderstanding of service metrics, operational KPIs, and workflow analyticsStrong knowledge of customer SOPs and escalation proceduresStrong operational awareness across team workflows and dependenciesBusiness Skills:
Team workload planning and prioritizationPerformance managementProcess improvement and efficiency optimizationCustomer relationship managementKPI interpretation and action planningRisk management and service recoveryLeadership Skills:
Advanced 1:1 leadership and coaching skillsPerformance accountability and behavioral coachingCareer pathing and employee developmentPerformance improvement planningDifficult conversations and conflict managementTalent identification and succession planningLeadership presence and emotional intelligenceRequired Qualifications:
5+ years of international transportation or freight forwarding experience2+ years of leadership, Team Lead, or supervisory experienceStrong understanding of import operations, compliance, and client service executionProven ability to manage team performance and operational prioritiesDemonstrated leadership in coaching, accountability, and employee developmentCargoWise advanced proficiencyPreferred Qualifications:
Experience with KPI reporting and performance analysisCross-functional knowledge of customs brokerage and export operationsExperience leading process improvement initiativesOFFICE / WORK ENVIRONMENT & PHYSICAL DEMANDS
This position operates in a professional office environment (and/or remotely from a home office) with a quiet to moderate noise level and routinely requires the use of standard office equipment such computers, photocopying machines and storage/filing cabinets. This is a largely sedentary role, however, lifting items under 25 pounds as well as the ability to bend, stand and walk short distances may be required.Travel Requirement:
Minimal Travel RequiredCompensation includes a competitive salary, bonus plan, benefits, and RRSP match.Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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