Inside Technical Support Technician
$18 - $24 per hourFull-time
Security ONE Alarm Systems
Job Responsibility:
Join Security ONE:
Empowering Protection with Innovation: For nearly 50 years, Security ONE has been a trusted leader in safeguarding homes and businesses across Ontario. We deliver cutting-edge security solutions backed by 5-star service. At Security ONE, we believe in empowering both our clients and our team members. Join us and be part of a team that values integrity, innovation, and impact.
At Security ONE we strive to create WOW moments with every customer interaction, and so we are always keeping an eye out for OUTSTANDING people to join our Team! Are you that person?
Currently, we are seeking an Inside Technical Support Technician to work from our Leamington, Ontario head office.
The Inside Technical Support Technician will provide technical and network problem resolutions to Security ONE customers, while ensuring customers receive maximum benefits from our service.
Individual tasks vary but may include:
- Troubleshoot and assist clients and colleagues with technical issues
- Provide recommendations to clients to enhance their security through product upgrades and service additions
- Adjust programming and settings of systems remotely
- Aid field technicians in programming and supporting alarm, video surveillance and access control systems
- Provide recommendations to Leadership on enhanced efficiencies and product selection
- Work continuously on a task until completion
- Prioritize and manage many open cases at one time
- Dispatch and schedule tickets as required
- Support sales consultants with product compatibility questions and quote design
- Rapidly establish a good working relationship with customers and other professionals
- Test and evaluate new technology
- Follow up and make scheduled call backs to customers where necessary
- Other tasks as assigned by management
Company Perks
- Participate in community events, charitable fundraisers, and crime prevention campaigns
- Best in Class On-boarding program
- Ask us about our famous AGM
- Inclusive family owned work environment
Join Us:
If you're passionate about security, driven by innovation, and committed to making a difference, we invite you to join us on our journey. Together, we'll continue to push the boundaries of what's possible, ensuring a safer, more secure future for all.
Security ONE is an equal opportunity employer committed to creating an inclusive environment for all employees. If you require accommodations during the application or interview process, please let us know.
Job Types: Full-time, Permanent
Pay: $18.00-$24.00 per hour
Benefits:
- Company events
- Company pension
- Dental care
- Extended health care
- On-site parking
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Leamington, ON N8H 0A8: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Hourly salary expectations:
Experience:
- IT support: 1 year (required)
Work Location: In person
Vacancy posted 15 hours ago
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