Bilingual Client Service Specialist, Employment Services

Location: Ottawa, Ontario

Reports to:  Coordinator, Employment Services

Employment Status: Full Time Permanent

Bargaining Unit Status:  Included

Annual Salary: $64,646.40- $77,604.80

Language requirements: English is essential, French is essential

Schedule: Monday to Friday, 40 hours per week. Some weekends and evenings may be required  

Bona Fide occupational requirement (BFOR): N/A

Reference Number: 26-091

Closing Date:  21st September 2026

Vacancy:  Yes

Posting Stage:  Internal/External

Founded in 1960, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most comprehensive non-profit agencies in Ottawa and a registered charity. It provides mental health services, employment programs, emergency shelter, community, health and housing services, and justice programs to youth in the Ottawa area, serving between 2,500 and 3,000 at‑risk individuals aged 12+ and their families every month. YSB employs 400 caring professionals in a unionized environment in over 26 locations across Ottawa.

The Client Service Specialist provides client service support to the Employment Services team, ensuring the effective delivery of Employment Ontario programs and services. This role supports clients throughout their employment journey, including resource and information services, client re-engagement, employment retention, and follow-up activities. The position also assists with employer and community engagement initiatives, events, and day-to-day case management.

Principal Duties

• Provide client service and support for Employment Ontario programs and services.
• Deliver resource and information services to clients, responding to inquiries and directing clients to appropriate supports.
• Re-engage clients who have disengaged from services and support ongoing client participation.
• Conduct employment retention and follow-up activities with clients to monitor progress and provide continued support.
• Maintain accurate client records, documentation, and case notes in accordance with Employment Ontario and organizational standards.
• Assist with case management activities, scheduling appointments, and coordinating client communications.
• Support employer engagement activities, including outreach, relationship management, and recruitment initiatives.
• Assist in planning and coordinating employer, community, and client events.
• Prepare reports, correspondence, and other documentation as required.
• Collaborate with Employment Services staff to ensure high-quality, client-centered service delivery.
• Perform other program support duties as assigned.

Job Specifications/Qualifications

(The qualifications are appended to the job description and are not intended to be part of the job description)

• Diploma or degree in Social Services, Human Services, or a related field, or an equivalent combination of education and experience.
• Experience providing client service support in an employment, social service, or community-based setting.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Experience with case management systems and maintaining accurate client records.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, Teams, and PowerPoint.
• Excellent written and verbal communication skills in French and English
• Strong interpersonal skills with a client-centered approach.
• Ability to work independently and collaboratively in a team environment.

Additional Qualifications

• Successful applicants will be required to provide a clear Vulnerable Sector check obtained within the past six (6) months, as a condition of employment with YSB.
• To confirm language proficiency required for this position, successful candidates may be requested to undergo an oral and written assessment conducted by a third-party provider, arranged by YSB. Candidates must meet the minimum required linguistic profile before their employment start date. Formal education may be considered as sufficient demonstration of language proficiency, but is subject to review.

Disclaimer

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required.

What we offer

• An opportunity to join a vibrant team and be part of truly meaningful and rewarding work;
• 15 days of annual vacation + 2 personal days;
• 100% YSB-paid group health benefits for eligible employees;
• A team where you get to be yourself everyday and where you have the freedom to innovate;

Join us!

If you think this vacancy is a good fit, we would love to hear from you. Please visit the career section of our website to submit your resume and one-page cover letter. Don’t just tell us what we want to hear, tell us your story and why you would make a great addition to our team.

We know applying to a job takes time and thank all candidates for their interest. While we are not able to get back to every candidate, we will ensure shortlisted applicants are aware of their status and will do our best to provide feedback if that can be helpful. Please be advised that although ADP has embedded AI functions YSB does not use this AI function to make hiring decisions. All recruitment decisions including the screening of applications are made by our hiring team, who review each application with care and consideration. We value the individuality and potential of each applicant and strive to create an inclusive hiring experience. If you have any questions about our recruitment practices, we encourage you to reach out to our Talent Acquisition Coordinator.

At YSB, we are committed to building a workforce that reflects the diversity of our community. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from the LGBTQ community and/or people with intersectional identities. Accommodation will be made available for applicants with a disability throughout the hiring process, kindly make your needs known in advance.

All interested candidates are encouraged to apply. In the event a qualified candidate is not found, candidates that do not meet the qualifications indicated on the posting may be considered. Qualified candidates may be contacted at any time throughout the application window, upon the closing date.