Senior Service Design Strategist

Shape end-to-end customer experiences at GreenShield as a Senior Service Designer, using journey mapping and service blueprinting in a hybrid model.This senior role improves experiences for customers, partners, and employees across GreenShield. You will uncover unmet needs, translate research into action, and design future-state services. The work connects business, technology, operations, and customer-facing teams to create coordinated improvements.Key Responsibilities:
Lead discovery, analysis, and end-to-end service journey designCreate current-state and future-state journey maps and blueprintsFacilitate workshops, interviews, and co-creation sessionsSynthesize qualitative and quantitative findings into actionable strategiesCoach teams in human-centered design and systems thinkingRequirements:
At least five years in service or customer experience designBachelor’s degree or equivalent professional experienceExperience creating journey, blueprint, and ecosystem mapsExperience facilitating cross-functional design activitiesKnowledge of service design, research, and agile methodsBring journey design, research, facilitation, and service blueprinting expertise to GreenShield’s mission of Better Health for All.
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