Senior Sales Manager - Remote Canada

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth . We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024!

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We helpgenerate andliberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday!

This role is accountable for delivering a high-growth and targeted sales growth strategy by developing a high-performing results-oriented Sales team, as assigned, to achieve revenue and margin targets, growing target markets, key partners and lines of business, business development, relationship management and prospecting and alignment.

Responsibilities

1. Manage, coach, and develop assigned sales team members to achieve individual and team performance goals. Establish clear expectations, provide ongoing feedback, and foster a culture of accountability, collaboration, and continuous improvement.
2. Manage and identify strategic client relationships as well as support the assigned Sales team in developing trusted relationships with new, existing, and prospective customers to advance sales opportunities and expand business.
3. Establish and oversee strategic sales programs to develop and maintain a robust pipeline of sales opportunities.
4. Develop Sales solutions that are repeatable and scalable to improve product integrations and underlying value proposition.
5. Identify and build new sales channels by establishing marketing and lead generation strategies.
6. Guide the team in identifying new business opportunities, expanding existing accounts, and developing strategic relationships with customers and partners to increase Smile's market presence.
7. Develop and establish an effective feedback cycle with customers to ensure client satisfaction and support the team in identifying value-adding strategies that grow client business.
8. Support and guide the team through complex sales opportunities, negotiations, and contract execution. Identify obstacles, coordinate cross-functional resources, and develop action plans to advance deals and achieve sales objectives.
9. Identify resourcing needs of assigned Sales team and lead recruitment efforts, as needed.
10. Ensure the assigned Sales team is maintaining up-to-date and correct pipeline data and information in CSM for accurate metrics, reporting and analytics.
11. Forecast and track new client metrics by managing quarterly and annual sales and partnership goals. Provide detailed and accurate forecasting, manage overall sales and partnership processes, set appropriate metrics for assigned sales and partnership funnel management.

Requirements

1. 7-10+ years of experience working within healthcare sales. B2B experience, preferred.
2. 3-5+ years experience in sales leadership or people management.
3. Bachelor degree or diploma in Business or similar field and/or equivalent work experience.
4. Knowledge in healthcare technology and/or government healthcare programs and systems and/or US payers/providers space.
5. Demonstrated ability to develop, manage and maintain strong strategic client relationships and identify opportunities of growth with demonstrable results.
6. Proven leadership abilities to build and develop a high-functioning and efficient sales team.
7. Excellent written and verbal communication skills to effectively collaborate with cross-functional teams and develop trusted relationships.
8. Demonstrated revenue generation impact, through innovative partnerships and client relationships that have moved businesses forward.
9. Exceptional ability to shift quickly between high-level and detail-oriented thinking. Must be able to manage ambiguous, open-ended questions to the ground.
10. Self-driven and capable of independently seeking information, solving complex interpersonal or operational problems, persuading and aligning resources, and delivering results.

Additional Information

Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices. This position is a new role, created to support Smile’s continued growth and commitment to operational excellence.

Benefits we offer

• Remote Work Environment
• Flexible Time Away From Work Policy including PTO, Personal and Sick Days
• Competitive Salary and Health/Medical Benefits
• RRSP/TFSA/401K Employee Contribution
• Life and Disability
• Employee Assistance Program
• FHIR Study Program and Skillsoft Learning
• Super HAPI Fun Club

Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work. We are dedicated to fostering a workplace that values diversity, equity, and inclusion.

We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.