Administrative Assistant (Booking Coordinator) - Milton

Statement

Are you a highly organized and customer-focused administrative professional seeking a dynamic and varied part-time role? Join our team in Milton and be at the heart of coordinating our professional drivers and ensuring passenger satisfaction!

Knowledge and Experience:

• Completion of a post-secondary diploma in Office or Business Administration


• Minimum 2 years of experience in a similar role preferred


• Proficient in Microsoft Office


• Knowledge of accounting considered an asset


• Previous dispatch experience considered an asset

Skills:

• Ability to display confidence and assertiveness, being able to take control of difficult situations


• Effective time management with the ability to prioritize workload and juggle different time-sensitive projects


• Ability to display maturity and honesty and be trusted with confidential information


• Customer service focus


• Exceptional writing/reporting, scheduling, and research skills

Key Accountabilities:  

Operational Coordination & Support

• Open the facility.


• Dispatch morning drivers.


• Maintain an employee schedule and daily dispatch.


• Coordinate with management to approve employee days off and shift changes.


• Use web-based fleet software to create reports.


• Input maintenance costs.


• Verify technician time and backup for parts ordering.


• Schedule, facilitate, and record safety meetings including Joint Occupational Health & Safety Meetings.

Customer & Rider Services

• Answer main phone line to field inquiries, compliments and complaints.


• Act as the first point of contact for all visitors.


• Book rides for accessibility customers and on demand riders, acting as backup for accessible transit booking service.

Administrative & Financial Management

• Enter daily payroll.


• Respond to payroll and benefits inquiries from employees.


• Act as a liaison between payroll department and employees.


• Process invoices.


• Prepare expense reports.


• Review financial statements.


• Monitor budget for and order office supplies as needed.


• Coordinate all social, providing written content (articles, photos) and memos.


• Maintain physical files, electronic files, binders and records.


• Perform general office duties as required.

Compensation: $21.00 per hour.

Schedule: Sat and Sun from 6:30 am until 5:30 PM

About Keolis: Keolis provides mobility to over 3.4 billion passengers annually across 15 countries, operating everything from commuter trains and automated metros to shared bicycles. In Canada, Keolis employs nearly 1,857 people who operate light rail vehicles, urban buses, intercity coaches, and airport shuttles. With the recent acquisition of Pacific Western’s Transit and Motorcoach divisions, Keolis has officially expanded into Western Canada, bringing global expertise and a fresh commitment to safe, reliable, and passenger-focused service across Alberta and British Columbia. Each year, Keolis Canada helps over 12 million passengers reach their destinations smoothly and safely.