Regional Field Inspection Manager

$90k - $120k per year

Openlane

Ottawa, ON

# Regional Field Inspection ManagerApply: Remote: CAN - ON - Toronto (AutoVIN, OPENLANE, TradeRev): Full time: Posted Today: R-255154****Who We Are:****At OPENLANE we make wholesale easy so our customers can be more successful. **We’re a technology company** building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.**We’re a data company** helping customers buy and sell smarter with clear, actionable insights they can understand and use.**And we’re an innovation company** accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.****Our Values:********Driven Waybuilders.**** We pursue challenges that inspire us to build, create, and innovate.****Relentless Curiosity.**** We seek to understand and improve our customers’ experience.****Smart Risk-Taking.**** We transform risk into progress through data, experience, and intuition.****Fearless Ownership.**** We deliver what we promise and learn along the way.**We’re Looking For:** OPENLANE is seeking a Regional Field Inspection Manager to lead inspection delivery across an assigned region. This role is accountable for inspector quality, productivity and service reliability, ensuring inspections are completed accurately, efficiently and in line with OPENLANE standards. You will manage inspectors and partner with Inspector Regional Leads to coach performance, close gaps and maintain consistent execution across the region’s markets. The ideal candidate is a strong people leader who uses data to make decisions, holds teams accountable and builds trusted relationships across Operations, Sales, Scheduling, Quality Assurance and Arbitration. **You Are:*** **Accountable.** You set clear expectations, measure results and follow through on commitments.* **People-focused.** You coach, recognize strong performance and address gaps directly and fairly.* **Analytical.** You use quality, productivity and operational data to identify trends and guide action.* **Collaborative.** You work across teams to balance capacity, service reliability and customer needs.* **Operationally disciplined.** You build consistent processes and ensure teams follow them.* **Customer-minded.** You understand how inspection quality and responsiveness affect dealers, Sales and the marketplace. **You Will:*** Lead inspection operations across the assigned region, with accountability for quality, productivity, capacity and service reliability.* Manage and develop inspectors by setting goals, coaching performance, completing reviews and taking corrective action when required.* Partner with Inspector Regional Leads to run a consistent performance cadence across the region using scorecards, field observations and quality and productivity data.* Lead regional workforce planning, hiring, onboarding and training to align coverage and scheduling capacity with dealer demand.* Work with Sales and Scheduling to communicate constraints early, resolve service issues and protect dealer commitments.* Partner with Quality Assurance, Arbitration, Product and Technology to address recurring defects and improve inspection tools and workflows.* Standardize best practices across markets in the region and report performance and operational risks with clear owners, mitigation plans and timelines. **Where you Work:** Your work is performed remotely from the Toronto area, with regular travel to dealerships and field locations within the assigned region. **Must Have’s:*** 3+ years of operations management, field operations or a related leadership role.* Experience managing employees across multiple locations or markets.* Demonstrated experience setting expectations, coaching performance and holding teams accountable.* Strong analytical skills and the ability to use operational data to identify issues and drive action.* Strong written and verbal communication skills.* Ability to build effective cross-functional relationships and influence without direct authority.* Experience in automotive inspections, vehicle condition reporting or a related automotive operations environment.* A valid driver’s license and the ability to travel regularly for field visits.* Ability to work remotely from the Toronto area while supporting a multi-market regional operation. **Nice to Have’s:*** Experience managing a mix of full-time employees and contractors.* Experience leading a distributed field workforce across multiple markets.* Experience in automotive remarketing, vehicle inspections or condition reporting.* Experience with quality assurance, arbitration or structured performance-management programs.* Experience with scheduling, workforce-management or field-service tools.* Bilingual proficiency in English and French.**What We Offer:*** Competitive pay* Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)* Immediately vested 401K (US) or RRSP (Canada) with company match* Paid Vacation, Personal, and Sick Time* Paid maternity and paternity leave (US)* Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)* Robust Employee Assistance Program* Employer paid Leap into Service Day to volunteer* Tuition Reimbursement for eligible programs* Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization* Company culture of internal promotions, diverse career paths, and meaningful advancement**Sound like a match? Apply Now - We can't wait to hear from you!****Compensation Range of**Annual Salary: $90,000.00 - $120,000.00 CAD(Depending on experience, skill set, qualifications, and other relevant factors.)**Bonus Range**Target Bonus Range: $13,500.00 - $18,000.00 CAD Annually
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