Sea Logistics Operational Care Specialist, Import

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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How you create impact

The Sea Logistics Operational Care Specialist – eManifest plays a key role in ensuring the accurate and timely creation and validation of shipping documents with CBSA. This position is central to resolving clearance issues and coordinating with ocean and rail carriers, terminals, and customs brokers to keep shipments moving smoothly. The role requires strong operational execution and a commitment to delivering efficient, high‑quality service within the Operational Care Centre (OCC).

• Accurately complete data entry for all Canadian customs filings and manage e‑manifest submissions within the Descartes platform.
• Proactively troubleshoot and resolve documentation issues related to e‑manifests, working closely with Overseas offices, CBSA, SSLs, GSC, and Descartes support, while also assisting the Broker Handover and Operations teams with customs clearance challenges.
• Contribute to process improvement initiatives by partnering with the process and systems team to streamline workflows and reduce waste.
• Leverage KPI dashboards to monitor service quality, analyze performance trends, and support informed operational decision‑making.
• Maintain full compliance with the Code of Conduct and actively participate in required training programs to ensure ongoing skill development.

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

This job posting relates to an available role and not a future talent pool.

What we would like you to bring

• 1+ years of experience in Customs, freight forwarding, or supply chain management, ideally with exposure to Sea Logistics.
• Proficieny in the MS Office Suite (Excel, Word, Powerpoint).
• Strong attention to detail and commitment to accuracy, with the ability to identify issues, mitigate risk, and ensure compliance.
• Ability to manage multiple priorities in a fast-paced environment while maintaining a high standard of quality.
• Proactive problem-solver who is comfortable raising concerns, investigating discrepancies, and taking ownership of resolutions.
• Adaptable and resourceful, with the ability to navigate changing priorities and system disruptions while maintaining operational performance.
• Experience with e-Manifest systems is an asset.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $45,000 and $55,000. Base salary is part of a competitive total rewards package that includes health and dental benefits, a retirement savings plan, and tuition reimbursement. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.