Customer Success Enablement Manager

Jobber

Customer Success Enablement Managers at Jobber build playbooks and training for Product Support and Customer Onboarding teams. This full-time role is based in Toronto, Vancouver, Kitchener-Waterloo, or Edmonton.Reporting to the Senior Manager, Success Enablement, you will own enablement end to end for both teams. You will develop needs discovery, product positioning, and Next Best Action frameworks. You will also connect learning programs with activation, adoption, retention, CSAT, and qualified opportunities.Key Responsibilities:
Own ramp, certification, and continuous development for specialistsBuild playbooks for activation, adoption, objections, and retentionDesign in-person, virtual, and on-demand enablement contentPartner with Quality Assurance on targeted coaching programsReport program performance against customer and commercial outcomesRequirements:
Experience in customer success, service, onboarding, or B2B SaaS salesRevenue-driven experience with targets in Sales or RetentionExperience building playbooks and training programsStrong project management and workback planning skillsKnowledge of activation, adoption, retention, and expansion metricsBring customer success, training, playbook development, and SaaS metrics expertise to Jobber’s Success Enablement team.
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Vacancy posted 34 minutes ago

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