Svp, Multi-Family - Property & Asset Management

SVP, Multi-Family - Property & Asset Management - JLL
JLL is seeking a dynamic SVP, Multi-Family - Property & Asset Management to drive the development of strategy and the execution of business plans within a portfolio of institutionally owned assets across Canada.As the SVP, you will work closely with a team of Property Directors and Property Managers to elevate operational practices, service standards, revenue growth, and compliance with our institutional quality procedures and governance.What your day-to-day will look like:Work with client asset and portfolio managers to develop, refine and execute client investment strategies for a geographically diverse portfolio of multi-family assets.Lead discussion with client asset and portfolio managers on the latest in market trends, competitive positioning and technology innovations in the multi family industry.Work with your team to develop and manage individual site budgets and business plans, including client investment objectives, compliance goals, marketing positioning, staffing, asset quality, and financial targets.Accountable for established goals through regular portfolio reviews, analysis of financial, market, and operational reports, and oversight of corrective action plans to drive results.Provide strategic oversight of annual marketing plans and budgets developed in partnership with the property management and regional Marketing teams for each property.Maintain deep expertise in market dynamics and competitive positioning across all sub-markets within the portfolio.Drive client satisfaction and retention through strategic reporting and proactive communication on property performance, serving as an escalation point, responding promptly and with urgency to client and owner concerns, questions and requests.Conduct regular site visits to evaluate market-ready units, rent positioning, delinquencies, and lease renewals.Ensure each property's appearance and physical condition meet company and owner standards, and communicate capital needs to maintain the physical upkeep of each property in the portfolio.Provide leadership training, coaching and mentorship to property managers and onsite associates.Participate in hiring for key positions.Oversee the full employment lifecycle for direct reports and ensure appropriate staffing structures across the portfolio.Support new business development efforts by contributing to client preparation, pitch calls, and in-person presentations to prospective clients and owners.Build and maintain strong relationships with clients, residents, prospective residents, vendors, and colleagues, communicating in a courteous and professional manner at all times.Resolve resident issues that cannot be managed at the site level.Ensure compliance with all local and federal laws and training to reinforce compliance culture.Assist with special projects and initiatives as assigned by leadership.Required Qualifications:Ten (10) or more years of progressive experience in property management, including experience at the VP or Regional Director levelProven experience providing a strong foundation across all aspects of property managementProven track record building and leading high-performing teams across multiple sitesDemonstrated success developing, overseeing and maintaining budgets with P&L accountabilityStrong executive presence with experience managing client and owner relationships at a senior levelExperience with property and database management software, and proficient knowledge of Microsoft Outlook, Excel, and WordPreferred Qualifications:A relevant bachelor's degree is considered an assetFluency in French an assetLocation: On-site in Toronto, ONEstimated compensation for this position: 190,740.00 – 240,000.00 CAD per yearOpening Type: New RoleJones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on ca.hrm.tc. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.
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