Service Advisor - Needed To Coordinate Excellence

The Service Advisor we need to join our team is an individual of the rarest kind. They’re as comfortable solving complicated technical challenges as socially navigating through a full spectrum of colorful personalities in an ever changing environment. If your the type of understanding and organized diplomat who's smart under pressure, communicates with confidence, and genuinely enjoys helping people fix their mechanical issues… we’re super excited to meet you!

Your coworkers have always recognized that you have a gift for juggling multiple priorities without ever dropping the ball, and you do it while keeping the right people informed each step of the way. A person like you believes that every interaction is an opportunity to earn trust with your customers. Because you don't just mark it off the list — you build loyalty through knowledgeable service excellence.

At Township Auto Group, our Service Advisors are welcoming professionals focused on delivering an exceptional ownership experience long after a vehicle has been purchased. You’re the bridge between our clientele and our service technicians, translating technical information into clear, easy-to-understand recommendations while ensuring every guest feels informed, respected, and assured in the care of their vehicle. Whether you're rolling out the red carpet in the service drive, answering questions over the phone, coordinating repairs, or following up after an appointment, your mission is simple: create raving fans.

• No Automotive Service Experience Necessary - Full Training Programs Available
• Work-Life Balance / Predictable Hours / Great Benefits
• Ongoing Manufacturer Training and Career Advancement Opportunities
• High-Performance, Low Drama Team And Work Environment

When you're not interacting with customers or assembling repair orders, you'll be communicating with technicians, providing maintenance recommendations, monitoring repair progress, updating vehicle owners throughout the day, coordinating vehicle deliveries, and ensuring every detail is completed with absolute precision. You take pride in keeping your schedule organized, interactions accurately documented, and making every service visit as smooth and stress-free as possible for those you serve. Every day presents a new challenge, but you're that special individual who always enjoys finding solutions that exceed expectations.

If you're willing to put in the work, we'll provide the training, systems, and support you need to become an exceptional Service Advisor. You'll have access to industry-leading technology, proven service processes, and a team that works together to deliver award-winning experiences. From appointment scheduling and digital inspections to maintenance reminders and follow-ups, we'll equip you with everything you need to build lasting customer relationships and a rewarding career.

Qualifications

• Retail Sales, Customer Service, Restaurant, Hospitality, Insurance, or HealthcareProven Experience.
• 2+ years Automotive ServiceAdvisor Experience Preferred
• Strong Comfort Level With Robust Enterprise Software and Computer Systems for Business Use.
• Professional verbal and written communication skills (both in person and over the phone).
• A Disciplined, Self-motivated Mindset With a Genuine Desire to Help People.
• Valid Driver's License With a Clean Driving Record.
• High School Diploma or GED

Responsibilities

Deliver an Exceptional Guest Experience: Welcome every customer professionally, document vehicle concerns accurately and consistently achieve high customer satisfaction.

Manage Repair Orders: Prepare accurate repair orders, obtain customer authorizations, and ensure all documentation is complete and error-free.

Communicate Clearly: Keep customers informed throughout the repair process with timely updates, clear explanations, and accurate estimates.

Present Service Recommendations: Explain maintenance and repair needs honestly, helping customers make informed decisions while meeting service sales goals.

Coordinate Repairs: Work closely with technicians and the parts department to ensure efficient workflow and on-time vehicle delivery.

Build Customer Relationships: Complete follow-up communication, schedule future maintenance, and create loyal, repeat customers.

Stay Organized & Improve: Manage multiple priorities efficiently while participating in ongoing dealership and manufacturer training.

Required Skills

• Service advising
• Scheduling
• Conflict resolution
• Multi tasking
• Customer Service
• Computer skills

Desired Skills

• Problem solving
• Repair order writing
• Technical communication
• Phone communication
• Written communication
• Workflow coordination
• Estimate accuracy
• Authorization handling
• Documentation
• Customer follow up
• Time management
• Enterprise software
• Training compliance
• Upselling
• Vehicle inspection
• Collaboration
• Automotive Product Knowledge
• Vehicle walkaround
• Automotive Sales
• Parts coordination
• Customer Needs Assessment

Benefits:

• Training and Daily Support Provided
• Fast-Paced, Process Oriented Work Environment
• Personal days and Sick Leave
• Vacation Per Provincial Guidelines
• Vision, Dental and Prescriptions Insurance
• Life & Disability Insurance
• Retirement Savings Plan
• Employee Discounts on Vehicles
• Employee Discounts on Parts and Service Labor

About us

At Township Chevrolet Buick GMC, our VISION is to build a community of devoted fans.

Our MISSION is to provide the best vehicle ownership experience by creating the greatest environment for people to learn, experience, buy, and look after their investment.

We do this by following our five CORE VALUES:

• Continuous Improvement - Aspire for greatness, strive for excellence, and be relentless in pursuing incremental improvements.
• Integrity - We choose to be a positive impact on every customer interaction by doing the right thing, especially when it's uncomfortable.
• Congeniality - To support the best ownership experience requires us to treat others warmly, generously, and to foster a neighborly environment.
• Ownership - We take personal responsibility for our actions, mistakes, quality of work, and our team. No matter what.
• Dignity - Through hard work and dedication, is how we demonstrate our appreciation for our team, ourselves, our community, and the loyal customers we serve.
  

Legal

Township Chevrolet, is committed to equal employment opportunity and a workplace free from discrimination, harassment, and retaliation. We do not discriminate in employment on any ground protected by applicable law, including age, race, color, creed, religion, ethnic or national origin, family status, marital status, physical or intellectual disability, political belief, sexual orientation, source of income, sex, pregnancy, criminal conviction unrelated to the position, or because an individual has exercised rights under human rights law. Accommodation is available on request, to the point of undue hardship.