Dual Front Office & Housekeeping Supervisor | Valhalla Hotel & Conference Centre

Dual Front Office & Housekeeping Supervisor

We are currently seeking a Dual Front Office & Housekeeping Supervisor to join our team! The Dual Front Office & Housekeeping Supervisor is a social and interactive position and is crucial in setting the tone for everyone who walks through our door. Our lobby environment and Front Office team lead the way for a guest’s experience and provides the always-important first impression. This individual will be responsible for providing support and training to the team in guest-related and room operations, both during the day, afternoon, and night shifts (when-needed). The Supervisor is also responsible for assisting with all aspects of the housekeeping department and to oversee the management of the housekeeping and laundry departments, including cleanliness of guest rooms, public, and heart of house areas. The successful candidate will be a coach and cheerleader for the Front Office and Housekeeping teams, providing direction, coordination, and evaluation of the department, while sharing their flare for style and design. Working collaboratively with the Front Office Manager and the Housekeeping Manager, the successful candidate will be responsible for supporting the daily operations of the front office and housekeeping teams in our incredible hotel. This role requires an individual who thrives on working rotational shifts.

What We Offer

• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
• Education Reimbursement for you (and your children!)
• RRSP Matching Program
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition Program
• Hotel Stay Discounts

Key Responsibilities

Reporting to the Front Office Manager & Housekeeping Manager or designate, you will:

• Ensures a smooth operation of the Front Office or Housekeeping Department in the absence of the Manager;
• Acts as a role model in the service vision and standards of the Front Office and Housekeeping teams;
• Enforce hotels standards, policies, and procedures to the Front Office & Housekeeping teams;
• Be a department leader who motivates and mentors all team members;
• Ascertain staff training needs and provide such training;
• Manage departmental budget and expenses;
• Supervises the registration and check-out of guests including processing customer payments, and supporting team members as necessary;
• Supports in training the team on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions;
• Encourages teamwork and quality service through daily communication and coordination with other departments/ outlets. Key departmental contacts include Accounting, Revenue Management, Sales, Food and Beverage, Housekeeping, and Maintenance;
• Verifies that accurate room status information is maintained and properly communicated;
• Resolves guest problems quickly, efficiently, and courteously;
• Operate well under pressure while exercising good judgments and focusing attention on details;
• Maintain confidentiality of hotel guests and pertinent hotel information;
• Ensure security of guest room access and hotel property;
• Establish, maintain and train standards and procedures for cleaning and safe working conditions in the housekeeping department;
• Works to ensure high scores for cleanliness and other housekeeping-related items on all inspections;
• Develops and maintains a deep cleaning schedule and room cleanliness program;
• Inspects or delegates inspections of all guestrooms cleaned by room attendants;
• Develops an inspection program for all public areas and guestrooms to ensure that proper maintenance and standards are achieved and sustained;
• Ensures final inspection of all housekeeping-related duties performed by the housekeeping team;
• Assists with scheduling, payroll, coaching, performance management, hiring, performance reviews, and training for all Front Office & Houskeeping team members;
• Understands and comply with all health and safety rules, regulations, and laws. Report unsafe acts or hazardous conditions to ensure department equipment is maintained and operated in a safe manner;
• Acts as a health and safety leader on the property, report all workplace incidents/accidents or near misses, role model wearing all Personal Protective Equipment required, and participates in fire safety plan;
• May serve as "manager on duty" as required;
• Performs other duties as assigned including assisting team members with their roles during peak periods.

What We Are Looking For...

• Previous supervisory responsibilities preferred in a customer-facing and/or hospitality position;
• Supervisoryexperience in housekeeping in a Hotel or related industry;
• Post-secondary degree/diploma in Tourism or Hospitality is an asset;
• Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members;
• Thrives in a fast-paced high-pressure environment-maintaining composure and objectivity;
• Demonstrated ability to interact in a team environment with several divisions/departments
• Excellent verbal and written communication skills;
• Excellent organizational, technical, analytical, and problem-solving skills;
• Able to think clearly in pressure situations, exercise good judgment, and focus attention on details;
• Is able to endure an abundance of physical movements in the performance of job duties;
• Computer literate in property operating systems such as Opera, and Maestro., as well as being proficient in MS Office (Word, Excel, PowerPoint) is an asset;
• Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members;
• Experience in financial management for a housekeeping department is an asset;
• Experience working in a unionized environment will be considered an asset;
• Must be available to work flexible shifts which may include but are not limited to days, evenings, overnights, weekends, and holidays as required by management.

This posting is for an existing vacancy.

About Valhalla Hotel & Conference Centre

The Valhalla Hotel & Conference Centre is both the largest full-service hotel in Northwestern Ontario and the most unique. Located just minutes away from the Thunder Bay International Airport and near to some of the city’s main attractions, The Valhalla Hotel & Conference Centre is perfectly situated for any traveling to Thunder Bay. With a wide array of accommodations ranging from Executive Suites to Family Rooms and even Pet-Friendly Rooms, the Hotel boasts 265 rooms meeting every traveler’s needs.

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at View phone number on ca.workus.org. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.