Ice Cream Supervisor

Job Responsibility:

This role requires a detail-oriented, reliable, and experienced leader in this position, you will play a key role in overseeing many aspects of our business. You will be expected to deliver a high-quality experience to our customers and motivate our staff to ensure excellent customer service. Shift Leaders will be responsible for maintaining quality and increasing profitability. Exceptional leadership skills and a strong understanding of customer service are a must.

Supervisor Duties and Responsibilities

· Oversee all front-of-house operations for both London sites

· Move inventory from manufacture to retail shops in London

· Working supervisor, serving ice cream

· Financial responsibilities

· Handle all sick calls for staffing and get replacement staff in

· Update sling with any changes in staff hours

· Ensure customer satisfaction by promoting excellent service

· Respond to customer complaints tactfully and professionally

· Maintain quality control for all food served

· Analyze staff evaluations and feedback to improve the customer's experience

· Oversee health code compliance and sanitation standards

· Seek ways to cut waste and decrease operational costs

· Train new employees and provide ongoing training for all staff

· Work closely with the head chef to determine front-of-house needs, new products/flavours

· Ordering of front of house inventory

· Follow up on safety concerns, incident reports

· Collaborating with social media lead for content

· Assign other duties

Supervisor Requirements and Qualifications

· A high school diploma is required

· Work experience in supervisory or leadership in the hospitality industry

· Strong working knowledge of food and beverage standards

· Ability to use different technologies and applications

· Ability to lift 25lbs

· Exceptional problem-solving skills

· Strong leadership skills

· Decisive and critical thinker

· Flexible availability

Job Type: Full-time

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Supervisory: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Application deadline: 2024-08-11