CRM Coordinator

You are a high achiever looking to thrive in a fast-paced environment. You take pride in your own work but are comfortable collaborating with a team of highly motivated individuals. You can communicate clearly and concisely with teammates and clients, and you enjoy strong company culture and camaraderie. You can navigate multiple corporate functions, including global lines of service and corporate centers of excellence. You possess strong interpersonal skills and are willing to take on diverse tasks to achieve the team’s common goal. You value personal and professional growth and are ready to take the next step in advancing your career.

If this sounds like you, well, then you will love the culture at Avison Young!

About Us

Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We’ve designed our corporate structure to best serve our clients by enhancing collaboration across our organization.

Real estate can have an enormous positive impact on people’s lives – and we’re in the business of making spaces and places work better for people. Our purpose is to create real economic, social and environmental value as a global real estate advisor, powered by people.

We care about each other and we have each other’s backs. This makes Avison Young a great place to be a client, and a great place to work. We support the whole person and their complete wellness – economic, mental and physical – because what’s best for our business comes from our people bringing their whole selves to work.

Of course we love it here, but outsiders think we’re pretty great too! Avison Young has been recognized as one of Canada’s Best Managed Companies for the 13th year in a row, with a Platinum Club designation!

Overview

The CRM Coordinator plays a key role in supporting the day-to-day operations of the Global CRM team. This role helps keep the Global CRM program running smoothly by maintaining structure, clarity, and momentum across initiatives and stakeholders. The position is ideal for someone who is highly organized, proactive, detail-oriented, and enjoys helping teams operate efficiently.

The base salary is aligned with market data and is estimated between $60,000 to $70,000 with the ability to achieve additional compensation through a bonus. Within this range, individual pay is determined by work location and other factors, including relevant education/training, experience, and internal equity.

Responsibilities

We are seeking a CRM Coordinator to support the Global CRM team by ensuring alignment, organization, and consistent follow-through across projects, meetings, communications, and team activities. The main functions anticipated for this role include, but are not limited to, the following:

• Lead scheduling, agendas, and coordination for CRM team meetings, workshops, and training sessions.
• Drive clarity and accountability by capturing meeting notes, documenting decisions, and tracking action items.
• Maintain and update project plans, task lists, and timelines for CRM initiatives.
• Oversee CRM support request and feature request intake workflows, ensuring inquiries are routed appropriately and followed up on.
• Identify recurring operational bottlenecks and propose workflow or process improvements to enhance CRM team efficiency.
• Act as a connective layer between CRM Specialists, regional stakeholders, and technical teams to promote alignment and consistency across global CRM operations.
• Assist in preparing internal communications, summary updates, and presentation materials.
• Curate and maintain internal documentation, guides, decision logs, and shared team resources.
• Coordinate logistics for CRM training sessions, including scheduling, invitations, and follow-up communication.
• Support change management activities, including communication planning, training enablement, and user readiness coordination across markets.
• Gather and summarize user feedback and adoption insights to support continuous improvement.
• Provide coordination and organizational support to the Global Director, CRM.

This role requires a highly organized, proactive, and detail-oriented individual who thrives in a collaborative environment, can manage multiple priorities, and takes ownership of ensuring work moves forward smoothly.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 1–3 years of experience in coordination, administrative support, operations, or a related role.
• Salesforce CRM experience preferred.
• Strong organizational skills and ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• High attention to detail and proactive follow-through.
• Ability to work independently and collaboratively.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams).
• Comfortable working in environments with evolving processes and stakeholder needs.

Our Equal Opportunity Commitment

Avison Young practices as an equal opportunity employer in all services locations around the world. We are committed to building and maintaining a workforce diverse in experience, skills and knowledge with uniformity in service excellence, commitment and integrity.

The firm maintains a strict policy to ensure employment opportunities are equal and do not discriminate based on race, color, religion, creed, age, sex, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, protected veteran or military service status, or any other elements protected by law.

Avison Young welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates during the recruitment process. For those requiring assistance, information relating to the need for accommodation and accommodation measures will be addressed confidentially.

Avison Young is committed to employing the best talent with the most fair and equitable recruitment practices. Apply with us TODAY!