senior project manager/leader.

We are seeking an experienced, highly structured Senior Project Manager/Leader to drive strategic initiatives and digital transformation priorities within customer experience, user experience, service design, and customer insights domains. In this role, you will oversee multi-disciplinary project lifecycles, developing operating plans, implementation roadmaps, governance frameworks, and workback schedules. Partnering across executive leadership, operational teams, clinicians, and external vendors, you will manage complex cross-functional dependencies, risks, budgets, and procurement deliverables to improve digital adoption and service delivery in complex environments.

Location: Toronto, ON (Hybrid – Up to 3 days/week onsite, subject to hiring manager's discretion)

Duration: 5-month contract.

Advantages
Strategic Executive Visibility: Lead high-profile governance forums and deliver strategic reporting directly to senior leadership.

Modern Digital Scope: Manage impactful, customer-centric digital transformation, service design, and workflow modernization initiatives.

Comprehensive Portfolio Governance: Oversee end-to-end program management—from procurement and vendor management to change management and benefits realization.

Flexible Work Model: Enjoy a hybrid schedule combining remote flexibility with up to 3 days per week onsite in Toronto.

Responsibilities
Strategic Operating & Roadmap Management: Develop, maintain, and report on operating plans, execution roadmaps, workback schedules, milestones, and cross-project dependencies.

Portfolio & Delivery Oversight: Oversee multiple concurrent digital transformation and customer experience initiatives, tracking progress, timelines, risks, and benefits realization.

Executive Reporting & Briefings: Synthesize complex project data to author executive briefing notes, status dashboards, strategic presentations, and leadership updates for executive governance bodies.

Governance Forum Facilitation: Lead project management and governance forums, managing meeting agendas, action logs, decision tracking, issue escalations, and mitigation discussions.

Stakeholder & Cross-Functional Alignment: Facilitate collaboration across multidisciplinary teams, clinical stakeholders, external partners, and vendors to ensure project alignment with broader business priorities.

Procurement & Vendor Administration: Facilitate vendor procurement processes, contract onboarding, deliverable tracking, invoice reviews, and vendor performance management.

Risk, Dependency & Change Management: Maintain comprehensive RAID logs, track cross-initiative dependencies, design risk mitigation plans, and support organizational change management and stakeholder readiness.

Performance Tracking & Project Close-Out: Coordinate performance metrics reporting, KPI tracking, lessons learned documentation, knowledge transfer, and project closure evaluations.

Qualifications
Progressive Project Management Seniority: 7-10 years of progressive project management experience leading complex, cross-functional projects and strategic initiatives within large organizations (Strictly Required).

Advanced Program Governance & Delivery: Expertise across the full project lifecycle, including scheduling, dependency mapping, risk/issue management, resource coordination, and execution oversight (Strictly Required).

Executive Communication & Reporting: Exceptional experience developing executive briefings, strategic roadmaps, status dashboards, governance materials, and briefing packages (Strictly Required).

Stakeholder & Vendor Collaboration: Proven ability to manage diverse stakeholder groups, executive leadership, external partners, and facilitate vendor/contract management workflows (Strictly Required).

Tooling Proficiency: Advanced proficiency with Microsoft 365 tools (PowerPoint, Excel, Word, Teams, SharePoint) and familiarity with productivity tools like Copilot (Strictly Required).

Nice-to-Have Assets:
Recognized project management certifications (PMP, Agile, Scrum).

Prior project or program management experience within healthcare, digital health, or complex public sector environments.

Summary
If you're interested in the "Senior Project Manager/Leader" role based in Toronto, we encourage you to apply online at
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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