Customer Service Representative

Who We Are

Mitten is the original Canadian manufacturer and market leader of vinyl siding. Our continued focus on operational excellence has set the industry benchmark for service, quality, performance and design, backed by the best in class lifetime warranty. As a coast to coast distributor of premium exterior building products we are the link between architects, builders and installers providing an endless variety of business and design solutions. As part of the Cornerstone Building Brands family, we are the largest manufacturer of exterior building products in North America. Our Canadian made vinyl siding has the largest and boldest colour palette in the industry and our colour matched aluminum, shake, stone, and accessories provide the perfect complements and finishing touches to any project. Our products maximize curb appeal and benefit installers by minimizing labour requirements.
Mitten Building Products is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market. Cornerstone Building Brands is the largest manufacturer of vinyl windows in North America with brands you’ve come to know and trust. We have endless building product options from standard to specialty to customized to whatever you’re looking for. But it’s our service capabilities that sets us apart.
At Mitten Building Products, we strive to produce a continuous stream of market leading products and services. We are creative and seek to recognize, embrace and apply new ideas and commercialize them more quickly than our competitors. We relentlessly seek to raise the bar on our products and services. We establish a reputation for innovation, quality and service that differentiates us from our competitors and enables us to tailor products and services to be the market leader.
Our building solutions are the cornerstone of the communities we serve. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

Why Join Our Team
Our employees are empowered to make a meaningful impact on our success while pursuing a wide range of opportunities to meet your personal aspirations for development and advancement within a stable, growing Canadian industry leader.

What You Can Expect from our Company
· You will be Part of a Winning Team
· You Can Capitalize on Your Opportunities and Make an Impact
· You Will Be Well Rewarded for Your Contributions to our Success
· You’ll work for a growing company with an excellent reputation in our sector for providing great products and customer service
· Competitive and tangible rewards that provide fair compensation relative to expectations and effort including base earnings, benefits for you and your family, and contributions toward your retirement savings
· Additional performance-based compensation depending on your role
· Competitive vacation time and flexibility in work schedules and location consistent with your role
· Resources and support to help you manage your personal wellness

What the Company Expects of our Team
· Bring yourself fully to work each day
· Playing your role on the team so together we Win as One
· Welcoming and Driving Change to support our continued evolution
· Help drive the success of our Canadian Business through living our universal core values
· Making an Impact to ensure our continued success

Job Description

POSITION OVERVIEW

The Customer Service Representative is responsible 1) taking and processing orders; 2) responding to customers in person, online and by phone; 3) ensuring customer satisfaction by anticipating customer needs and proposing appropriate solutions based on our product portfolio. As an integral member of the team, the Customer Service Representative maintains productive working relationships, internally and externally, and coordinates all aspects of the sale from orders to deliveries and payments.

RESPONSIBILITIES

• Create and manage order entries.
• Prepare daily order schedule and distribute to warehouse staff.
• Collaborate with warehouse to address shipping errors and discrepancies.
• Address delivery-related issues such as late shipments, shortages and damaged products.
• Prepare all required paperwork for freight claims due to damages and arrange for credit, or reshipment.
• Process transactions including payments and credits.
• Service customers directly by telephone, email, mail over the counter and in the showroom.
• Respond to customers and sales representatives on inquiries pertaining to product, shipping, warranty, etc.
• Support outside sales team by adopting internal processes to ensure customer satisfaction.
• Product knowledge to assist dealers/customers with parts or install inquiries.
• Participate in local trade shows, occasionally requiring weekend support.
• Complete other tasks, as requested by Branch Manager.

Qualifications

Education &

Qualifications

• Completion of a college, vocational, or technical program is preferred; minimum requirement is a high school diploma (Grade 12) or GED.
• Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.
• Knowledge of building materials, windows and doors, or residential construction is considered an asset but is not required.

Skills & Attributes

• Previous Inside Sales, Customer Service, or Order Desk experience is considered a strong asset.
• Excellent administrative, organizational, time management, and prioritization skills.
• Ability to thrive in a fast-paced environment and respond with a sense of urgency when required.
• Customer-focused with a high level of professionalism, integrity, and discretion.
• Collaborative team player who works effectively with colleagues across departments to achieve shared goals.
• Strong attention to detail with the ability to accurately process and follow up on customer orders.
• Excellent verbal and written communication, interpersonal, and problem-solving skills.
• Strong work ethic with a commitment to delivering exceptional customer service. 

Additional Information

Compensation: $55,000–$57,000 per year, based on experience.

Work Location: This is a fully on-site position based at:

Mitten Building Products 
47 Clyde Ave.
Mount Pearl, NL A1N 4R8

Mitten Inc. is also committed to providing an inclusive and barrier free recruitment and selection process. Applicants should advise Human Resources if they require any type of accommodation during the recruitment process