ServiceNow Technology Lifecycle Analyst

Application Deadline:

11/29/2026

Address:

250 Yonge Street

Job Family Group:

Technology

Required Qualifications

• 5+ years of experience in IT Asset Management, Configuration Management, Infrastructure Operations, Architecture, or Technology Lifecycle Management.
• Strong understanding of hardware and software lifecycle management concepts, including EOL, EOS, and Extended Support.
• Experience with ServiceNow CMDB, HAM, SAM, or similar asset management platforms.
• Knowledge of enterprise infrastructure, cloud platforms, operating systems, databases, and application technologies.
• Strong analytical, reporting, and stakeholder management skills.
• Experience creating dashboards and executive-level reporting.

Preferred Qualifications

• ITIL Foundation
• ServiceNow HAM, SAM, or CMDB certifications
• Knowledge of technology risk management and audit practices
• Experience with Power BI, ServiceNow Performance Analytics, or similar reporting tools

We are seeking a Technology Currency & Lifecycle Analyst to lead the monitoring, governance, and reporting of hardware and software technology lifecycle information across the enterprise. This role is responsible for identifying technologies approaching End-of-Life (EOL), End-of-Support (EOS), and Extended Support milestones, coordinating remediation activities with technology owners, and driving technology refresh and upgrade planning to minimize operational, security, and compliance risk.

Key Responsibilities

Technology Lifecycle Management

• Monitor vendor hardware and software lifecycle announcements, support policies, and roadmap changes.
• Maintain lifecycle attributes and technology currency data within ServiceNow CMDB, Hardware Asset Management (HAM), and Software Asset Management (SAM).
• Track hardware and software EOL, EOS, and Extended Support dates across the enterprise technology portfolio.
• Identify technology currency risks and proactively communicate remediation requirements to stakeholders.
• Maintain technology lifecycle standards, processes, and governance controls.

Stakeholder Engagement & Remediation

• Partner with infrastructure, application, and business owners to review technology currency risks.
• Facilitate hardware refresh, software upgrade, migration, and remediation planning activities.
• Track remediation commitments, milestones, and overdue actions.
• Coordinate with Architecture, Security, Infrastructure, CMDB, HAM, SAM, and Vendor Management teams to support technology currency objectives.
• Escalate high-risk or unsupported technologies to leadership as required.

Reporting & Analytics

• Develop and maintain executive dashboards and reports for technology currency and lifecycle compliance.
• Report on EOL/EOS exposure, remediation progress, and technology risk trends.
• Provide insights to support budgeting, technology refresh forecasting, and strategic planning.
• Monitor and report key lifecycle management KPIs and compliance metrics.

Governance & Compliance

• Support internal audits, regulatory reviews, and risk management initiatives.
• Ensure lifecycle information remains accurate, complete, and aligned across asset and configuration management systems.

Support governance forums and technology review committees with lifecycle reporting and recommendations.

Salary :

$55,500.00 - $120,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.