IT Infrastructure Senior Analyst

Pan American Silver was created with the intention to provide investors with the best vehicle to gain exposure to higher silver prices. Our vision is to be the world’s pre-eminent silver producer, with a reputation for excellence in discovery, engineering, and sustainable development. Pan American Silver has several underground and open pit operations in Canada, Mexico, Guatemala, Peru, Chile, Brazil, Bolivia, and Argentina.

Pan American Silver is committed to advancing diversity and developing inclusive leadership teams that are representative of the communities we serve. The Company provides equal opportunities to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression or any other characteristic protected by federal, provincial, or local law .

Purpose and Overview:

The IT Infrastructure Senior Analyst is responsible for th e administration, suppo rt, an d optimizatio n of core IT infrastructure services across the organization. This role acts as the escalation point for Level 1 support and ensures the stabili ty , performan ce, an d securit y of systems including servers, cloud platforms, identity services, storage, and networking components. The position combines operational support with project delivery, contributing to continuous improvement and standardization of IT services.

Key Responsibilities:

• Provide Level 2/3 support for infrastructure-related incidents and service requests
• Troubleshoot and resolve issues across Windows Server, Active Directory, DNS, DHCP, Group Policy, virtualization, and cloud
• Monitor system health, performance, and availability
• Participate on incident response
• Perform root cause analysis and implement permanent fixes

Identity & Access Management

• Administer Active Directory (users, groups, service accounts)
• Support hybrid identity environments (Entra ID, Azure AD Connect)
• Maintain access controls aligned with security policies
• Support AWS (EC2, FSx, S3, MGN, DataSync) and Azure environments
• Assist with cloud migrations and modernization
• Monitor cloud utilization and optimize costs

Server & Storage Management

• Manage SAN/NAS and cloud storage platforms
• Support file services and permissions
• Perform backup and recovery operations (Including DRP testing)

Network & Connectivity

• Support Troubleshoot L2/L3 issues
• Support wireless and NPS/RADIUS authentication
• Support with local network teams at offices/operations

Security & Compliance

• Apply security best practices
• Support PKI and certificates
• Assist in patching and vulnerability remediation

Automation & Scripting

• Develop PowerShell scripts
• Improve operational efficiency

Project Delivery (Build & Improve)

• Participate in upgrades, migrations, and cloud initiatives
• Follow change management processesMaintain documentation and runbooks

Required Professional Skills, Experience and Qualifications:

• 7+ years of IT infrastructure experience
• Diploma or bachelor’s degree in information technology, Computer Science, Engineering, or related field.
• Fluent in both English and Spanish (required)
• Windows Server, Active Directory, DNS/DHCP knowledge
• Virtualization (VMware preferred / Hyper‑V is an asset)
• Cloud experience (EC2, FSx , S3, DataSync, EntraID, EntraDS, Intune, Conditional Access)
• PowerShell scripting
• Networking (L2/L3, VPN, Wi‑Fi)
• Citrix (DaaS)

Preferred:

• Multi-domain or hybrid identity experience
• Enterprise storage knowledge
• Mining experience is an asset
• Strong troubleshooting and documentation skills
• Ability to work under pressure
• Clear communication
• Team collaboration and mentoring

Assets:

• AWS Practitioner or above
• CompTIA Network+
• ITIL Foundation

Travel requirements:

up to 20%

Compensation package:

• Group RRSP
• Professional development, training and certification

We thank all applicants for showing an interest. Only candidates under consideration will be contacted. Pan American Silver is committed to accommodating persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process by contacting the Human Resources department. This job posting is for an existing vacancy. Artificial Intelligence (AI) tools may be used to assist in screening, assessing, or selecting applicants for this position.