Omnichannel Customer Experience Leader

Belron Canada inc

Lead omnichannel customer experience transformation for Speedy Glass, Lebeau vitres d'auto, and Vanfax through strategy, technology, and insights.Belron Canada seeks a National Manager, Customer Experience, to create consistent experiences from lead generation through in-store interactions. You will develop the national vision, influence strategic decisions, and lead multidisciplinary teams focused on performance, innovation, and accountability. Customer understanding will guide stronger engagement across products and services.Key Responsibilities:
Build omnichannel strategies across the complete customer journeyInfluence executive prioritization through business casesLead high-impact initiatives including Rebook and chat internalizationOversee critical incidents protecting brand trustAnticipate emerging CX trends and technologiesRequirements:
Eight-plus years of senior-level CX leadership experienceExperience scaling customer success teams, systems, and processesExperience leading customer-facing representatives or agentsDigital experience, loyalty, and retention expertise in retailInnovative, analytical leader comfortable using dataBring omnichannel expertise and customer-focused leadership to strengthen experiences across Belron Canada’s automotive glass brands.
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