Customer Service Supervisor In New Tecumseth
Town of New Tecumseth
Lead the Customer Service team at the Town of New Tecumseth, ensuring high-quality service delivery in a dynamic environment. Supervise operations while embracing technologies and maintaining performance metrics.
The Town of New Tecumseth seeks a Customer Service Supervisor dedicated to enhancing community service excellence. With 4–5 years in customer service and at least one year in a supervisory role, you will guide a team through inquiries and transactions while implementing cutting-edge systems. Your leadership will be pivotal in ensuring smooth operations and high resident satisfaction.
Key Responsibilities: - Oversee daily customer service operations for timely issue resolution - Research and implement new service technologies and CRM systems - Analyze service metrics and report on customer satisfaction - Manage staff schedules, payroll data, and budgets - Handle escalated customer interactions with de-escalation techniques
Requirements: - College diploma or degree in Public/Business Administration - 4-5 years experience in customer service roles - Proficiency in customer relationship management software - Strong knowledge of municipal administration - Excellent communication and interpersonal skills
Shape the future of customer service in New Tecumseth while fostering positive community interactions.#J-18808-Ljbffr
The Town of New Tecumseth seeks a Customer Service Supervisor dedicated to enhancing community service excellence. With 4–5 years in customer service and at least one year in a supervisory role, you will guide a team through inquiries and transactions while implementing cutting-edge systems. Your leadership will be pivotal in ensuring smooth operations and high resident satisfaction.
Key Responsibilities: - Oversee daily customer service operations for timely issue resolution - Research and implement new service technologies and CRM systems - Analyze service metrics and report on customer satisfaction - Manage staff schedules, payroll data, and budgets - Handle escalated customer interactions with de-escalation techniques
Requirements: - College diploma or degree in Public/Business Administration - 4-5 years experience in customer service roles - Proficiency in customer relationship management software - Strong knowledge of municipal administration - Excellent communication and interpersonal skills
Shape the future of customer service in New Tecumseth while fostering positive community interactions.#J-18808-Ljbffr
Vacancy posted 4 hours ago
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