Account Manager & Business Development Lead

Account Manager & Business Development Lead

• Toronto, ON

Position Overview:

About the Role

We are looking for a high-energy, commercially driven Account Manager & Business Development Lead to join our Toronto team. This is not a passive relationship management role — we need someone who thrives on building connections, spotting opportunities, and turning existing client relationships into new revenue.

You will manage a portfolio of 20+ active client accounts simultaneously while actively hunting for new business opportunities — both within existing accounts and through new outreach. As Account Manager, you will work closely alongside the Project Delivery Manager and technical engineers, acting as the commercial link between client needs and internal delivery capability. The right person is sharp, personable, relentlessly organised, and genuinely excited about technology.

This role requires you to be based in Toronto, Ontario. A hybrid in-person and remote working arrangement applies.

Key Responsibilities

Account Management

• Own and manage a portfolio of 20+ client accounts at any given time, maintaining exceptional attention to detail across all engagements
• Build strong, trusted relationships with clients quickly — becoming their go-to contact for anything related to their digital and technology needs
• Monitor account health, proactively flag risks, and ensure client satisfaction across every stage of the engagement
• Maintain accurate and up-to-date CRM records, pipeline status, and account activity logs at all times

Upselling & Revenue Growth

• Identify upsell and cross-sell opportunities within existing accounts — including new technology projects, platform enhancements, and additional services
• Leverage existing client contacts to expand relationships into new departments, business units, or sister companies
• Connect clients’ evolving business needs to 247 Labs’ service offerings and present compelling cases for expanded engagement
• Work closely with the delivery and development teams to identify natural project extensions and proactively bring these to clients

Business Development

• Identify and pursue new business opportunities through outbound outreach, referrals, and inbound lead follow-up
• Create and present tailored proposals, Statements of Work, and pitch decks aligned with client goals and budgets
• Represent 247 Labs at client meetings, industry events, and networking opportunities across the Toronto market
• Meet or exceed assigned monthly and quarterly revenue and account growth targets

Client Communication & Internal Collaboration

• Communicate clearly, confidently, and professionally — able to connect with both technical and non-technical stakeholders at all levels
• Work hand-in-hand with the Project Delivery Manager and technical engineers to ensure seamless client onboarding, smooth project handoffs, and consistent delivery standards
• Serve as the commercial bridge between client expectations and the internal delivery team — translating business requirements into clear briefs and ensuring alignment throughout every project lifecycle
• Collaborate with developers, designers, and QA engineers to stay informed on project progress and proactively manage client communications accordingly

What We Are Looking For

Experience & Qualifications

• Minimum 3 years of account management experience in a technology-related field — digital agency, SaaS, IT services, or software development environment strongly preferred
• Proven ability to manage 15–25+ accounts simultaneously without dropping the ball on detail or relationships
• Demonstrated track record of upselling and growing revenue within existing accounts
• Experience using existing client relationships to open doors to new departments or companies
• Comfortable working alongside technical teams — able to understand project delivery workflows and communicate technical concepts to non-technical clients
• Familiarity with CRM systems (HubSpot, Salesforce, Pipedrive, or equivalent) and pipeline management
• Bachelor’s degree in Business, Marketing, Communications, or a related field preferred

Skills & Personal Attributes

• High energy — you bring enthusiasm and momentum to every client interaction
• Strong communicator — you connect with people quickly, build rapport naturally, and can adapt your style to any audience
• Commercially minded — you think in terms of revenue opportunity, not just relationship maintenance
• Highly organised — managing 20+ accounts requires exceptional attention to detail and disciplined follow-through
• Collaborative — you work naturally alongside Project Delivery Managers and engineers, respecting delivery processes while championing the client’s voice internally
• Proactive and entrepreneurial — you identify opportunities before clients ask and bring ideas to the table
• Passionate about technology, digital products, and the impact great software can have on a business
• Self-starter who thrives with autonomy and takes full ownership of your portfolio and targets
• Must be based in Toronto, Ontario — this role requires local presence for client meetings and team collaboration

What We Offer

• Competitive contract-based compensation with performance incentives tied to account growth and new revenue
• Direct exposure to a diverse portfolio of clients across North America
• Collaborative and supportive team culture with a fast-moving, entrepreneurial environment
• Ongoing mentorship and direct involvement in shaping the agency’s commercial growth
• Hybrid working arrangement based in Toronto

247 Labs is an equal opportunity employer. We hire based on merit, energy, and the drive to deliver results.

Join our team:

If you are a motivated and experienced professional with a passion for technology and a drive to succeed, we invite you to apply for the Account Manager & Business Development Lead role and become part of our dynamic team at 247labs Inc.