Regional Manager, Terminal Operations

REGIONAL MANAGER, TERMINAL OPERATIONS
Little River
The Opportunity
We are seeking a dynamic and collaborative leader with a strong commitment to safety to join our Terminal Operations team. Reporting to the Superintendent, Terminal Operations, you will provide strategic and operational leadership for terminal operations across the Northern Gulf Islands and Northern Sunshine Coast.In this key leadership role, you will oversee a team of Terminal Managers and operational staff, ensuring the safe, reliable, and efficient delivery of ferry services while fostering a culture of accountability, customer service, and continuous improvement. You will be responsible for operational performance, financial stewardship, workforce leadership, labour relations, and the successful implementation of corporate and regional initiatives that support BC Ferries' strategic objectives.The Role
Ensures the consistent high standards of safety at the terminal for passengers, employees, and the public by:Ensuring safe practices in terminal operations and a safe working environment for all terminal staff, including verifying that all staff are properly trainedWorking with all Terminal Managers and Supervisors, ensure daily adherence to all relevant safety practices and policiesFamiliarizing terminal staff with policies and procedures as they relate to the specific terminal, conducting drills and coordinating training for terminal staffConducting rounds of the terminal, identifying unusual activity, security breaches and reporting as necessaryParticipating in Joint Site Safety Committee meetings as a management representativeCoordinating the terminal response in the event of an emergencyManages and is accountable for effective fiscal management by:Preparing annual terminal operations budget for labour, consumable supplies, maintenance and other operational suppliesMonitoring and controlling terminal operations expenditures, explaining variances, monitoring labour costs and authoring overtime, taking timely preventative and corrective measuresPreparing quarterly terminal operations variance and forecast reportsManages Human Resources / Employee Relations activities by:Assessing and hiring terminal management/staff in a manner consistent with Company policies and procedures in conjunction with Human Resources, including signing letters of offerEstablishing clear performance plans for each subordinate;
regularly evaluating and documenting performance, including reviewing and evaluation probationary employees to determine their ultimate acceptability as an employee at the terminalApplying the provisions of the collective agreement and acting in accordance with delegated authorities when necessaryPromoting effective teamwork through timely and effective communication in matters relevant to the terminal employeesWorking with Crewing on schedules and workforce needsManages the operations of the terminal by:Working with the Terminal Managers to ensure that daily operations meet all BCF standardsReviewing financial and other performance reports, monitoring watch labour and non-labour expenditures, approving overtime, and preparing reports including watch month-end variance and quarterly financial reportsDeveloping watch budget submissions and contributing to the development of the cross-watch terminal operations budgetCoordinating revenue process, ensuring security, and deposit revenueEnsuring terminal facilities, buildings, grounds, and equipment are maintained according to BCF standardsWhat you bring to the team
Education Requirements:
Post-Secondary diploma in Business Administration or a related fieldWork Experience Requirements:
Minimum 3-5 years' experience managing a passenger transportation terminal, preferably marine transportDemonstrated experience in implementing strategic initiativesExperience leading both a unionized and non-unionized workforceDemonstrated experience in creating and managing large operating and capital budgetsCompetency Requirements:
Strong leadership through their reliable performance and positive interaction with others in the companyAn agent of change who is driven to ensure outstanding resultsAbility to identify and analyze business opportunities to increase shareholder valueCustomer service driven individualStrong written and oral communication skillsExcellent interpersonal skills – necessary for leading and motivating a diverse workforceAdditional information
The target salary range: $124,500-$156,800 per annum.The starting salary is determined based on the successful candidate's knowledge, experience and internal equity. Starting salary may exceed the target range on exceptional basis."We sail to serve and connect the people and the coast of BC"At BC Ferries, our people are at the heart of delivering safe and reliable service along 1,600 km of coastline. Every day, we connect communities and move tens of thousands of passengers and vehicles across our 25 routes through the dedication, expertise and hard work of our teams. Guided by a shared commitment to safety, service, inclusion, and local commitment, we offer meaningful work, opportunities for growth, and the chance to make a positive impact. Whether you work onboard our vessels, in our terminals or behind the scenes, you'll play an important role in connecting people, supporting communities, and keeping coastal BC moving.We support employment equity and diversity in the workplace, and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplaceWe appreciate the interest of all applicants;
however, only those selected for an interview will be contacted.
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