Complex Account & Estate Service Specialist

About Us

As a leading Canadian wealth management organization, Richardson Wealth offers the personal touch of a boutique firm while delivering big results. With offices across the country, we are home to some of Canada’s best investment advisors. We’ve embarked on an exciting growth phase – a multi-year transformational journey to enhance our entrepreneurial, high-performing, advisor-centric culture.

Position Overview

The Complex Account & Estate Service Specialist will be highly engaged in supporting Investment Advisors and their teams utilizing their extensive operational knowledge with end-to-end service to assist, create efficiencies and making tasks easier on Complex & Estate Accounts

This is an existing vacancy.

Duties And Responsibilities

• As a trusted partner and resource, act as central point of contact for all types of complex accounts (Trusts, IPPs, Multi-layered Corp) and Estates inquiries.
• Provide guidance and documentation support on complex and estate account openings with a focus on accuracy and timely response.
• Responsible as the primary approver to grant efficient and expedited approvals following an expert review of all account opening packages for complex and estate accounts.
• Collaborate with back office and internal partners (Legal, Compliance), manage and resolve all complex and estate account opening documents not in good order.
• Support Richardson Wealth advisory teams with clear action plans to resolve errors and maintain full ownership and accountability until resolved.
• Provide a timeline for all inquiries requiring investigations by keeping Richardson Wealth advisory teams updated by way of status journey to meet client expectation.
• Support data and analytics strategy by tracking all daily issues for insights to improve Advisor and client experience.
• Leverage data insights, raise up trends, areas for improvement and other friction point plans.
• Present subject matter information and data in a structured manner to front office and internal stakeholders of varying seniority levels.
• Accountable for the internal knowledge site for procedures, assistance and important updates.
• Collaborate internal communications team to deliver messaging when there are operational process changes.
• Manage risks by adhering to compliance routines, processes and controls to protect client and RW Advisors interests.
• Advocate, educate and assist RWL teams with using digital capabilities and advocate STP.
• Participate and support initiatives aimed at improving and enhancing overall RWL service efficiency.

Qualifications

• In depth knowledge of regulatory requirements (KYC/AML/QI/FATCA/CRS) to review, verify, and validate client documentation and data.
• Proven working experience working with account opening in Wealth Management.
• Strong understanding of opening Complex Account and Estate Accounts.
• Strong skills working with business applications/technology, including Microsoft Office Suite.
• Consistently demonstrate empathy by having the ability to tune into RWL branches concerns, show a genuine interest in their issues. ask probing questions and listen keenly.
• Proven relationship management and analytical skills.
• Able to build trust in relationships with others by consistently demonstrating integrity and professional competence.
• Committed on helping RWL Advisors achieve goals for their clients.
• Can articulate situations with straight talk and communicate on value is being added.
• Strong prioritization skills that create balance between short- and long-term needs.
• Outstanding time management that aligns commitments to priorities.
• Proven experience in preparing and presenting materials to a wide range of audiences.
• Extensive knowledge of Wealth industry back-office or Operations practices.

Education

• Post secondary education

The expected annualized base salary range for this role is $84,000-$100,000

The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, and the consideration of internal equity.

Richardson offers a competitive total rewards package in addition to the base pay, which includes a performance-based incentive plan, comprehensive health & dental benefits, a group RRSP matching plan and paid time off.

Why Apply

Our firm is only as good as the people who work here. Our employees are exceptional because they combine in-depth expertise with enthusiasm, and empathy. From our front office talent to our colleagues behind the scenes, we have one focus: to ensure our people thrive here more than anywhere else. Are you innovative, self-driven, and client-centric?

If so, we’re ready to invest in you.

Richardson Wealth is an equal opportunity employer and committed to providing a diverse, equitable and inclusive environment. We are happy to meet your individual needs in keeping with the Canadian Charter of Rights and Freedoms and the Accessibility for Ontarians with Disabilities Act. Candidates may request accommodation at any point during the interview process.