Global Senior Director, Customer Experience & Innovation
Ssense
SSENSE, plateforme technologique montréalaise, recherche un Directeur(trice) principal(e) des opérations de l’expérience client (CX) pour diriger les initiatives mondiales en matière de service client et de protection des actifs. Vous piloterez trois piliers critiques et consoliderez les cadres opérationnels et budgétaires.Vous orchestrerez l’innovation technologique, notamment des workflows automatisés et des intégrations IA/LLM, afin de réduire les délais et d’améliorer la sécurité et la
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