Designer Relations Account Manager

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:  

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes. 

Authenticity – We like people, not pretense.

Determination – We kick down walls. 

Help Shape Your Local Design Community
At Trail Appliances, we believe exceptional homes begin with exceptional relationships. Our Designer Sales team partners with interior designers, builders, architects and homeowners to help bring beautiful spaces to life. We're looking for a relationship-driven professional—in the Lower Mainland—to help us build an even stronger presence within the design community.

About the Role
As a Designer Sales Account Manager, you will develop relationships with designers, builders, architects and trade professionals throughout Lower Mainland. You will create new opportunities, guide projects from early planning through completion, and work alongside our showroom, operations and supplier partners to deliver an exceptional customer experience.
Success is measured by the trust you earn, the relationships you build and the reputation you establish within the community.

Who We're Looking For
The most successful people on our team are not necessarily those with appliance experience. They are people who naturally build relationships and enjoy creating opportunities.
• Enjoys meeting new people and building genuine, long-term relationships.
• Is energized by business development, networking and growing a portfolio of clients.
• Communicates with confidence, professionalism and authenticity.
• Takes ownership, works independently and thrives in a dynamic environment.
• Has an appreciation for design, architecture, construction or beautiful spaces.
• Wants to become an active member of Victoria's or Kelowna’s design community.
• Welcomes feedback and is committed to continuous learning and growth.
• Experience in business development, relationship-based sales, interior design, construction, luxury retail, hospitality or another client-focused industry is considered an asset, but your ability to connect with people and earn trust is what matters most.

Why Join Trail Appliances?
• A respected brand with an outstanding reputation in the marketplace.
• Access to world-class appliance brands and inspiring showroom environments.
• Comprehensive onboarding, coaching and ongoing professional development.
• A collaborative culture where Designer Sales, showroom teams, operations and supplier partners work together to deliver exceptional customer experiences.
• The opportunity to build your own network and become a recognized member of your local design community.

Ready to Build Something Meaningful?
If you're passionate about building meaningful relationships, creating opportunities, and helping bring exceptional homes to life, we'd love to hear from you.

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.