Customer Training Professional - Traveling Rep Customer Service Edmonton, Ab

Job DescriptionAs a Customer Training Professional - Traveling Rep you will be traveling to our customers to assist them in making a smooth conversion to the Reynolds and Reynolds system. You will be tasked with providing in-person, on-site training and customer support throughout the process. Extensive travel is involved when you are not working from a home office (equipment supplied by Reynolds).
Primary Responsibilities
Virtual weeks (at home office) (15-25% of the time)
Prepare for upcoming installations utilizing company equipment (15-30%)
Communicate with internal groups
Assist with remote training or additional services as needed
Administrative duties like submitting reports, and sending weekly updates
Travel to dealership sites individually and with a team (75-85% of the time)
Meet with dealership management to understand their business needs
Configure solutions and training based on business needs
Provide training and support of software to customer personnel
Troubleshoot customer issues, diagnose, resolve and/or elevate problems
Monitor individual work load and prioritize responsibilities
Train/share knowledge with team members
Use of time for learning, growth and development
Working Conditions
Driving company vehicles on a daily basis, and occasional airfare travel – sitting on average 1-4 hours
Presenting. which requires the ability to stand, sit, and use a pointer
On-site visits require frequent standing up to 8 hours a day assisting the customer;
bending and squatting to connect equipment;
climbing customer stairs;
lifting arms to reach servers or other office area shelving
Packing, lifting and carrying personal luggage up to 50 lbs (discretionary) 15 minutes-1 hour a day
Require to look at a computer screen for up to 8 hours a day with the possibility of typing up to 6 hours a day
TrainingTraining includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynolds’ solutions “in action” by visiting car dealerships that already utilize our solutions on a daily basis.
Requirements
Ability to travel 80% of the time
Ability to travel to the United States for training when deemed appropriate
Ability to multitask in a fast-paced environment
Outgoing, friendly personality
Strong written and verbal communication skills
Ability to problem solve and train customers on software products
College diploma or University degree required
Exceptional communication and organizational skills
BenefitsWe strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
Medical, dental, vision, and life insurance
Pension plan (100% company match up to 6%)
Company car for business and personal use
Working remotely with a laptop, and other provided home office equipment
Professional development and training
Promotion from within
Paid vacation and sick days
Referral bonuses
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
Ability to travel 80% of the time. Ability to travel to the United States for training when deemed appropriate. Ability to multitask in a fast-paced environment. Outgoing, friendly personality. Strong written and verbal communication skills. Ability to problem solve and train customers on software products. College diploma or University degree required. Exceptional communication and organizational skills
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