Patient Relations, Privacy and Risk Assistant

Posting # 56681 - [ Non-Union ]

Patient Relations, Privacy and Risk Assistant - 1 position

Patient Relations, Privacy and Risk
St. Joseph's Hospital - London, ON
Full Time
Salary Range: $29.76 - $35.00 /hour

The Patient Relations, Privacy and Risk Assistant reports to the Manager, Patient Relations, Privacy and Risk, under the Director, Patient Relations, Security Services and Chief Privacy and Risk Officer for St. Joseph's Health Care London. The assistant is accountable for providing support for all Privacy and Risk initiatives including Risk Management, Corporate Policy, Contracts, Patient Relations, Privacy and Freedom of Information. The Assistant may be the first point of contact within the Patient Relations, Privacy and Risk office when answering phone or email and will triage questions and concerns. The Assistant will also support other work performed within the Patient Relations, Privacy and Risk office as appropriate.

• Knowledge of a Safety Culture in a Health Care Setting in compliance with the OHSA
• Community College (willing to consider applicants with combination of experience and education)
• Minimum of 2 years working with a hospital environment in a role that involves interacting and collaborating with numerous hospital departments
• Previous experience working in a customer service role
• A level of comfort in communicating and working with the public, patients, health care providers, including physicians
• Problem-solving/analytical thinking skills
• Intermediate computer skills, including with Microsoft Office programs - especially Word, Power Point and Excel, as well as the ability to learn and use proficiently other department-specific tools
• Good communications and writing skills
• Demonstrated ability/willingness to research and learn about new and evolving legislation related to the hospitals.
• Proven ability to work independently and contribute as a team player
• Ability to attend work on a regular basis
• Knowledge of Records Management best practices

• Understanding of insurance and medical legal processes
• Knowledge of health privacy and information protection issues
• Knowledge of corporate policies

• St. Joseph's Health Care London through its affiliation with Western University and Fanshawe College is a leading research and teaching hospital. As an employee of St. Joseph's, you will be expected to engage in role related teaching and research activities in addition to any of your clinical duties

• Provide vaccination records or proof of immunity against measles, mumps, rubella, varicella (chicken pox), Hepatitis B, COVID-19 and influenza.
• Provide documentation of the Tuberculosis skin testing

Posting date: May 25, 2026
Submission deadline: May 31, 2026