Lead, Member Experience Readiness (18-Month Contract)

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today! 

Your Role in Supporting Our Members:

As Lead, Member Experience Readiness you will act as a change leader, ensuring both members and employees are fully prepared to adopt new products, services, and ways of working. This role is central to delivering positive member experiences by designing and executing readiness strategies that support successful change adoption. We’re seeking an experienced change and readiness professional who brings strong stakeholder engagement, project management, and communication skills, and who is passionate about enabling people through change.

This is a Full-time, Temporary role based at Vancity head office and will report directly to the Manager, Member Experience Readiness . While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands

How You'll Make an Impact:

• Designing and delivering effective member and employee readiness plans to support adoption of new products and services
• Supporting line of business stakeholders, including executives, to confidently lead change initiatives
• Conducting readiness assessments to identify gaps, risks, and required activities for successful adoption
• Applying strong project management practices to coordinate readiness activities across initiatives
• Engaging stakeholders through clear, timely, and compelling communications
• Collaborating with Marketing, External Communications, and ITS to prepare members and employees for change
• Supporting user and member experience design sustainment plans post‑implementation
• Ensuring adoption outcomes are measured and maintained over time

What You’ll Bring to the Team:

• A post‑secondary degree in business, communications, change management, or a related field
• 7+ years of experience leading change, readiness, or adoption initiatives in complex organizations
• Demonstrated experience supporting enterprise‑level or cross‑functional transformation initiatives
• Strong project management experience coordinating multiple stakeholders and workstreams
• Proven ability to influence and advise senior leaders and executives
• Experience applying structured change management methodologies
• Exceptional written and verbal communication skills

Extra Skills That Set You Apart:

• Experience working within financial services or a regulated environment
• Familiarity with member‑centric service design or user experience practices
• Formal change management certification (e.g., Prosci, ACMP)

You’ll Thrive Here If You Are:

• A change leader – able to guide people through ambiguity and transformation with confidence
• Collaborative – skilled at building trust and alignment across diverse stakeholder groups
• Strategic – capable of connecting readiness activities to broader organizational outcomes
• Detail ‑oriented – ensuring adoption plans are thorough, measurable, and sustainable 

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

This role offers a salary range of $86,400 to $106,680 per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer : We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
• Customizable Benefits : Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
• Generous Vacation : New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
• Extra Stat Holidays : In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
• Immediate Health Coverage : Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
• Defined Benefit Pension : Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at View email address on ca.talent.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.