Indigenous Patient Navigator, Clinical Operations - Permanent Full-Time (1.0)

Compensation Pay Range:

$46.02-$56.91

Job Description:

Please note this is a designated job for candidates who self-identify as Indigenous.

If you are a current CHEO employee with access to Workday please apply to this posting via the Workday application as an internal applicant using the Jobs Hub.

Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations Inuit and Métis peoples and their valuable past and present contributions to this land.

CHEO is one of the few stand-alone global leaders in pediatric health and is home to more than 6500 staff clinicians scientists and researchers as well as volunteers all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system.

Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure CHEO combines excellence in clinical care research and education to advance seamless care thats provided where when and how it is needed. CHEOs Research Institute is dedicated to world-class clinical translational and basic science research covering a wide range of childrens health concerns. CHEO has been named Canadas best health-care employer by Forbes inand 2026 and is ranked second among Canadian hospitals on its list of Canadas Best Employers for multiple consecutive years. For the 14th consecutive year in a row the editors of Canadas Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500000 children and youth from Eastern Ontario western Quebec Nunavut and Northern Ontario.

POSITION SUMMARY

The Indigenous Patient Navigator (IPN) supports First Nations Inuit and Métis and Urban Indigenous patients and families to access equitable safe timely and culturally responsive care across CHEO and the broader health system. Working in partnership with Indigenous patients families clinical teams and community partners The IPN facilitates navigation advocacy and care coordination while centering Indigenous world views rights and self-determination.

The IPN promotes the inclusion of patient and family voice in clinical decision making and supports patients and families in understanding care pathways care plans and follow-up. The IPN facilitates access to cultural spiritual emotional and practical supports assists with care coordination and connects patients and families to appropriate community partners. The IPN addresses systemic barriers responds to and supports the prevention of racism and discrimination in health care settings and contributes to improved patient experience and health outcomes.

MAIN RESPONSABILITIES

Patient Navigation & Advocacy 40%

• Provide trauma informed culturally safe navigation for Indigenous patients and families across primary acute specialty and community services.

• Support informed consent processes care planning appointment scheduling referrals discharge coordination and follow up including transportation and medical escort needs where applicable.

• Advocate for patient rights by identifying and addressing barriers (e.g. jurisdictional issues coverage or benefits language needs or documentation requirements) and escalating concerns related to discrimination or unsafe care.

• Support patient and family understanding by offering explanations of diagnoses treatments options medications and care pathways. facilitate shared decision making throughout the patients care journey.

• Participate in case management discussions or Safety Incident Report debriefs as required.

Cultural Safety & Antiracism 20%

• Promote cultural safety practices and challenge discriminatory behaviors and policies within care environments through respectful collaborative and solution focused engagement. Contribute to antiracism and quality improvement initiatives.

• Facilitate access to traditional medicines Elders or Knowledge Keepers ceremony (e.g. smudging) and land-based supports in alignment with patient preference and organizational policy.

• Connect staff medical staff learners and volunteers to educational opportunities on Indigenous health contexts colonial impacts and determinants of health.

• Contribute in partnership with Indigeneity Inclusion Diversity Equity Access and Social Justice (I-IDEAS) to the development of educational and training resources supporting staff medical staff learners and volunteers on Indigenous Safer Care.

Documentation Data and Privacy 10%

• Document navigation activities in appropriate systems in compliance with privacy legislation and in support of Indigenous data sovereignty principles (e.g. distinction-based considerations).

• Utilize secure trauma informed approaches to the collection storage and sharing patient information obtaining consent for the involvement of any community or external supports.

• Contribute to program metrics (e.g. access wait times patient experience cultural safety indicators) and quality improvement reporting.

Program & Organizational Contributions 10%

• Participate in case conferences huddles and rounds bringing forward patient and family voice and cultural safety considerations.

• Contribute to developing resources on available supports for medical staff benefiting Indigenous patients and families.

QUALIFICATIONS

• Bachelors degree in Nursing Social Work or a related Indigenous Health field* (Essential)

• Lived experience and a strong connection to Indigenous communities including First Nations Inuit and Métis (Essential)

• 3 years experience in health navigation case management community health social services or related fields serving Indigenous peoples (Essential)

• 4 years experience collaborating with clinical teams and community partners (Essential)

• Knowledge of Indigenous histories cultures languages holistic wellness models colonial impacts intergenerational trauma social determinants of health community engagement and cultural protocols (Essential)

• Knowledge of trauma and violence informed culturally safe and anti-racist approaches within health systems emphasizing choice control safety strengths-based care and reflective practice.

• Ability to advocate for Indigenous patients by navigating complex systems addressing barriers negotiating pathways and ethically leveraging resources (Essential)

• Strong communication and facilitation skills including the ability to translate complex clinical information engage across cultures and support case related discussions (Essential)

• Ability to work both independently and collaboratively within interprofessional and cross disciplinary environments including constructively challenging harmful practices when required (Essential)

• Working knowledge of client information systems and documentation privacy requirements distinction-based approaches and Indigenous data sovereignty (Essential)

• Strong analytical adaptability and problem-solving skills to respond effectively to evolving patient and system needs in fast paced environments (Essential)

• Strong organizational and time management skills to balance competing demands and priorities.

• Commitment to excellence patient focused care and the consistent exercise of diplomacy and tact (Essential)

• Training in Non-Violent Crisis Intervention Training mediation de-escalation or conflict resolution (Preferred)

• Knowledge of Non-insured Health Benefits -NIHB (or local equivalents) Jordans Principle Application medical travel processes and jurisdictional funding pathways (Preferred)

• Ability to work with interpreters (Preferred)

• Vulnerable Sector Check (Essential)

• Bilingual (French and English) proficiency (Preferred)

• Fluency in one or more Indigenous languages (Preferred)

* An equivalent combination of post-secondary education (e.g. college diploma) and significant relevant professional experience may be considered.

*Please note you will be represented by the Ontario Public Service Employees Union (OPSEU). Please note that this position will be based out of Ottawa. Please note that location may be subject to change at any time at the discretion of the employer. All OPSEU members shall be granted an interview upon passing the pre-screening. Pre-screening might include testing.

Effective March 29 2021 CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test practical exam or other assessment. All candidates who meet the essential and preferred qualifications may be tested.

Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.

Should you require accommodation during any phase in the recruitment process please contact Human Resources at . All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

Please note you will be represented by the Ontario Public Service Employees Union (OPSEU).

CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment starting with the hiring process and welcome interest from all qualified applicants.

Should you require accommodation during any phase in the recruitment process please contact Human Resources at . All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

We thank all those who apply however only those to be interviewed will be contacted.