service desk analyst.

A leading organization is seeking a full-time onsite bilingual Service Desk Analyst to support a Windows 11 laptop refresh and enterprise deployment initiative. Reporting to the Senior Manager, Service Desk, the role involves preparing and deploying devices using Microsoft Managed Desktop and Autopilot, performing hardware setup, secure data migration, and ensuring devices meet security and compliance standards. The consultant will also update asset records, support end users during deployment, troubleshoot issues, and manage the secure retirement of legacy equipment. Candidates should have 4+ years of IT experience, including hands-on involvement in large-scale laptop refresh projects using Intune, SCCM, and ServiceNow, strong Windows 10/11 support skills, and experience with endpoint security and device provisioning.

*** 36 month contract position ***

*** Candidates must be eligible for security clearance (5+ years in Canada) ***

*** On-site in Ottawa ***

*** Full-Time (37.5 hours per week) ***

Advantages
•Hands-on experience with modern enterprise tools like Intune, Autopilot, and Windows 11 deployments.

•Strong exposure to large-scale rollout projects with direct end-user support and troubleshooting.

Responsibilities
•Prepare and deploy Windows 11 laptops using MMD, Autopilot, and configuration profiles
•Set up hardware including laptops, docks, and peripherals at user workstations
•Perform secure data backup and migration from legacy devices
•Maintain and update IT asset records and lifecycle tracking systems
•Provide onsite/remote end-user support during deployment (setup, login, troubleshooting)
•Retire legacy devices with secure data wiping and proper disposal/redeployment
•Ensure devices meet security, patching, and compliance standards before/after deployment

Qualifications
•4+ years of IT experience in an enterprise environment
•3+ years supporting laptop refresh or device deployment projects using Intune, SCCM, and ServiceNow
•Strong experience with Windows 10/11, desktop support, and Microsoft Office tools
•Hands-on experience with device imaging, provisioning, and configuration profiles
•Knowledge of endpoint security (e.g., BitLocker, patching, compliance policies)
•Experience with data migration and IT asset lifecycle management
•Strong troubleshooting and end-user support skills during deployments
•College diploma or university degree in a technology-related field
•Bilingual (English/French) required
•Microsoft certification (e.g., Modern Desktop Administrator) considered an asset

Summary
If you're qualified and interested please submit your resume and one of our experienced Recruiters would be happy to give you a call. Thank you.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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