Configuration Specialist

About Us:

Behind every innovative new medical device, new healthcare policy, and research into new treatments, there’s a literature review. At DistillerSR Inc., we’re changing the way that scientific research is conducted. Founded in 2008, DistillerSR is the world’s leading AI-enabled workflow automation and evidence management platform for streamlining the production of critical literature-based health research. DistillerSR is used by 80% of the top 10 global medical device and pharmaceutical companies to inform life- changing product research, prepare regulatory submissions and to monitor for safety issues with medical products once in market. At DistillerSR, we have three core values: Always Leading, Always Innovating, and Always Trusted. Our amazing team lives these values every day and our customers trust us to bring them innovative, world-leading solutions that power their important work.

Scope of the Role:

Reporting to the Senior Manager, Solutions Engineering, the configuration specialist will be responsible for assisting with the analysis, design, configuration, and testing of DistillerSR solutions to meet client-specific requirements.

Duties & Responsibilities 

• Liaise with Solution Engineers to validate and clarify clients’ business requirements.
• Configure software to satisfy client-specific business processes, rules, and other functional requirements.
• Test the fully configured solution to ensure it produces expected results.
• Troubleshoot and reproduce product observations.
• Support client testing through issue triage and resolution.
• Working with the Product and Engineering teams to escalate bugs and product feature requests from the clients.
• Be a creative and responsive member of cross-functional teams (Marketing, Sales, Customer Success).
• Understand the product, related industries and be able to demonstrate the product according to the client’s requirements.
• Document technical diagrams and specifications.
• Provide knowledge transfer to client project team members throughout the project lifecycle.
• Provide input into solution design throughout the project engagement.
• Contribute to team knowledge base and best practices.
• Leverage AI to augment workload and contribute to team best practices.

Note: Duties are not limited to those listed above. Additional duties may be assigned as required. However, reasonable consultations with personnel will be made if possible, under business conditions.

Requirements

Required Qualifications

• University degree or college diploma with a concentration in Computer Science, Information Systems, Business, Commerce, or equivalent.
• An analytical mindset and strong business communication skills.
• Minimum two years of experience in technical software configuration.
• Strong technical skills and experience with Python, JavaScript, XML, and JSON
• Basic understanding of APIs, REST and GraphQL.
• Basic understanding of probabilistic AI such as naïve bayes and SVM.
• Functional knowledge of Generative LLMs, prompt engineering, and skill/agent development.
• Working knowledge of the software delivery life cycle, including business requirements definition, understanding of functional specifications, development of test plans, testing, user training, and deployment.
• Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction.
• Excellent problem-solving, troubleshooting, and critical thinking skills.
• Ability to collaborate with technical and non-technical personnel.
• Well-developed computer skills, and a working knowledge of the Windows environment including MS Office Suite and Google docs and Google sheets. 
• Attention to detail
• Ability to work under pressure with excellent time management and priority handling skills
• Strong communication skills – verbal, written, and presentation
• Planning and organization and able to work well in a team environment
• Sound judgment with ability to learn quickly
• Customer service orientation with positive attitude and drive to succeed

Preferred Qualifications

• Experience using DistillerSR products
• Experience in a regulated industry
• Experience implementing SaaS solutions in private and public sector organization
• Experience working with customer support tools like Zendesk

Compensation

Salary Range: $61,000 to $74,000

Compensation is determined based on factors such as experience, skills, and overall fit for the role. If you’re excited about the opportunity but the listed salary range doesn’t fully align with your expectations, we still encourage you toapply. We’re open to discussing a competitive package that reflects your background and expertise.

Benefits

We're a dynamic and innovative B2B SasS firm who leads in our market and we're looking for agile, growth-minded individuals who want to join and make a positive impact doing purposeful work. We offer:

• Flexible work hours and work arrangements
• Benefits coverage from Day One
• Annual winter holiday shutdown
• Three weeks vacation
• Wellness reimbursement
• Professional development support
• Career growth opportunities
• Great culture working in the heart of the Kanata North Tech Park

As part of our recruitment process, we may utilize artificial intelligence tools to support or assist the review of applications. These tools may help us identify candidates whose qualifications best match job requirements.

DistillerSR Inc. is committed to providing a respectful, welcoming, and inclusive work environment where every single employee can bring their full self to work, thrive, and be successful. Please let us know if you need any accommodation during the recruitment process.