General Manager

General ManagerDeer Ridge Golf ClubKitchener, Ontario
THE CLUB
Located in Kitchener, Ontario, Deer Ridge Golf Club is a private members' club built around an outstanding golf experience and a welcoming Club community. Its 18-hole, par-72 golf course, complemented by dedicated practice and short-game facilities, is central to the member experience, with course conditions, playability, and access to the tee among the Club's defining strengths.Deer Ridge also offers an exceptional dining, social, and clubhouse experience that bring members together away from the course. From dining, social activities, the Golf Shop, locker rooms, and practice facilities, the Club strives to provide a consistently welcoming experience for members and guests.The next GM will have the opportunity to protect what Deer Ridge does exceptionally well while building upon opportunities to further strengthen the Club. The successful candidate will bring strong interpersonal leadership, a commitment to service excellence, sound judgment, emotional intelligence, fairness, and the ability to work effectively within Deer Ridge's governance structure.THE POSITIONThe GM is responsible for the overall leadership and performance of Deer Ridge Golf Club. Reporting to the Board of Directors, the GM translates the Board’s strategic direction into clear priorities, disciplined operations, and a high-quality member and guest experience.The GM will lead and develop the Club’s management team, establish clear expectations, strengthen accountability, and foster collaboration across departments. A central priority will be preserving Deer Ridge's highly regarded golf experience while elevating service and operating standards across member touch points.The successful candidate will be a visible and approachable leader who communicates with clarity and transparency, builds strong relationships, listens actively, and exercises sound judgment. The GM will bring empathy, self-awareness, fairness, and composure to complex interpersonal and operating situations, while establishing a culture in which employees understand expectations and are empowered and accountable for results.Aligning Stewardship with Strategic Investment
Private club leaders face a dual challenge when planning for capital needs: preserving the integrity of existing assets while strategically investing in facilities and amenities […]Developing a Holistic Member Feedback Strategy
A member survey provides valuable feedback for club leaders as a standalone evaluation mechanism. But the full value can only be unlocked when a survey becomes part of a holistic […]
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