Field Service Supervisor

Field Service Supervisor

Job - Permanent Full-time - Controller / Supervisor - mechanic / mechanical / engineering

Branch office: Etobicoke -Etobicoke Ontario M9W 5A5

As soon as possible Schedule: Monday to Friday (Day)

Salary: 80 001$ - 90 000$

Description:

Alpine, a division of Sani Marc, is a specialized business focused on cleaning and sanitation solutions for the foodservice, hospitality, and related industries in Ontario and beyond. Alpine manufactures and distributes a comprehensive range of cleaning products, including warewashing and laundry chemicals, offers dishwasher and glassware rental programs, and provides equipment maintenance services tailored to commercial customers.

This role involves localized support functions for the assigned group of technicians, ensuring operational efficiency and service excellence. You will serve as the primary point of contact for all customer technical needs, managing service call distribution, scheduling, and after-sales support nationwide. Collaborate with technicians and sales teams to perform diagnostics, resolve service issues, and ensure timely, effective solutions.

Responsibilities:

• Hire, onboard, and coach field technicians; ensure ongoing training on procedures, processes, and equipment.

• Plan and manage technicians’ schedules to meet service goals and customer demands efficiently.

• Conduct evaluations, provide feedback, and address performance or employee concerns.

• Lead, guide, and engage team members to maintain a positive and productive work environment.

• Monitor KPIs, analyze customer feedback, and implement strategies to enhance service quality.

• Create and refine service policies and procedures to optimize operations and customer satisfaction.

• Enforce company and safety standards (OSHA, WHMIS), conduct regular site audits, and maintain up-to-date PPE compliance.

• Act as liaison between clients, management, and field staff; resolve escalated customer issues promptly.

• Work with Sales to assess departmental needs, align processes, and support customer equipment training.

• Prepare regular reports on field activities and expenses; ensure team efficiency and minimize downtime.

Requirements:

Requirements of the Position

• Diploma or degree in Business Administration, Operations Management, Engineering, or a related technical field.
• 5-7 years of experience in field service operations, technical service, or maintenance (depending on industry).

  2-3 years of supervisory or management experience, preferably leading field technicians or service teams.

• Background in customer service and issue resolution, including handling escalated complaints.

• Demonstrated success in process improvement and implementing service standards or KPIs.

• Understanding of the equipment, tools, or technology used in the field (specific to your industry).

• Proficiency with MS Office, CRM systems, and service management software.

Advantages:

• Reimbursement of training and development activities
• Telemedecine
• Corporate events
• Group insurance coverage
• Talent referencing
• Employee discount
• Employer's participatory RRSP
• Employee Assistance Program
• Mobile holidays
• Gifts of recognition of seniority
• Life insurance
• Long Term Disability Insurance
• Medical and paramedical expenses insurance
• Dental insurance
• Social activities

Note:

Specific Skills and Required Profile

• Organizational skills (work method)
• Strong leadership and people management abilities.
• Excellent communication and customer relations skills.
• Skilled in problem-solving and decision-making under pressure.
• High level of organization and attention to detail.
• Commitment to safety and continuous improvement.

Disclaimer:

Why join us?

• We are a company that focuses on employee well-being and professional development;
• You will be eligible for our group insurance plan and retirement program;
• We believe in employee growth, continuous learning, and providing opportunities to advance within the company;
• Possibility of remote work and flexible schedules, based on team needs;
• We care about the health of our employees; that's why we provide healthy snacks and reimburse part of the costs for fitness activities.