Front Desk & Cafe Attendant (Remote Lodge Resort) - Last Frontier Heliskiing

• Bell 2 Lodge
• Front-line
• Full Time|
• Permanent
• Accessible Employer: No
• Open to International applicants with valid Canadian Work permits: Yes

As a Front Desk Agent, you will act as the central point of contact for all guest interactions while supporting a wide range of front‑of‑house operations across the property. This role goes beyond a traditional hotel front desk position and includes responsibilities in guest services, retail, café service, gas station operations, and dining room support.
This is a year‑round position spanning two distinct seasonal operations. In the summer, the property operates as a hotel and roadside destination, catering to transient tourists and mining industry clients. In the winter, the operation transitions to Last Frontier Heliskiing, delivering a high‑end, all‑inclusive lodge experience for guests staying five nights or more.
This position extends well beyond a traditional front desk role and requires active participation across multiple departments, including supporting café/barista operations and dining room service. Cross‑training and flexibility are essential, as you will be expected to assist wherever needed to maintain smooth daily operations.
You will work as part of a close‑knit team in a remote lodge environment, delivering exceptional guest service while managing a variety of responsibilities with professionalism, efficiency, and attention to detail.

Responsibilities & Qualifications

Essential Duties and responsibilities

• Front Desk & Reception – Greet guests, manage check‑ins and check‑outs, handle reservations via phone and email, and act as the central communication hub for the lodge
• Reservations & Administration – Generate and manage reservations, maintain accurate guest records, produce housekeeping reports, and track room availability and vacancies
• Concierge & Guest Experience – Provide personalized guest service, respond to requests, and resolve issues in a timely and professional manner to ensure guest satisfaction
• Café & Barista – Assist with preparing and serving specialty coffee, and taking food orders while maintaining cleanliness and efficiency in the café
• Retail & Gift Shop Sales – Process transactions, restock merchandise, and maintain organization and presentation of retail areas
• Dining Room Support – Assist with all aspects of breakfast and dinner service in the dining room, including set up, running food, clearing and resetting tables
• Maintain detailed knowledge of lodge operations, skiing conditions, weather, road access, and general regional information
• Communicate effectively with guests, management, suppliers, and team members across multiple channels
• Perform cash handling and end‑of‑day procedures accurately using POS/PMS systems
• Maintain cleanliness, organization, and stocking levels of the front desk, retail, café and guest‑facing areas
• Collaborate closely with all departments to ensure a seamless and consistent guest experience
• Familiarize yourself with the Last Frontier Heliskiing Incident Response Plan, and be actively involved in daily safety procedures during the winter season
• Maintain a professional appearance and demeanor at all times
• All other duties as assigned to support the operation

Required Skills and Experience

• Minimum 2 years previous experience in hospitality, tourism, or a guest service‑focused role required
• Previous experience working as part of a close‑knit team in a remote, live‑in environment a strong asset
• Strong organizational skills with the ability to multitask and manage competing priorities
• Excellent communication skills with a professional and confident telephone manner
• Proficient with computers including Google Suite and Microsoft Office Suite, particularly Excel, Word, and Outlook
• Comfortable working with POS and PMS systems, cash handling, and basic reporting
• Strong attention to detail, especially with reservations, billing, and administrative tasks
• Friendly, customer‑oriented personality with a genuine desire to assist guests
• Ability to adapt quickly and remain calm under pressure in a fast‑paced environment
• Strong problem‑solving skills with a proactive and solution‑oriented mindset
• Ability to work independently and as part of a close‑knit team
• Willingness to be cross‑trained and support café/barista and dining room service roles
• Interest in outdoor adventure or alpine environments is welcomed
• Ability to appropriately balance work & social life, particularly in a remote live‑in environment
• Multiple languages are an asset

Other Perks/Benefits

This is a year‑round, live‑on‑site position based in remote Northern BC. Working rotations are based on a 3‑week on, 1‑week off schedule, working 10 hours per day whilst on rotation.Lodging and all meals are provided whilst on rotation. All staff are required to leave the lodge during their scheduled time off, and transport between the lodge and Terrace is provided. During the heliskiing season, alternative transport to Smithers can also be provided, where subsidized accommodation for your scheduled time off is available (winter only).Please note we are unfortunately not able to accommodate pets.